TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Jun '25 - May '26
CMH Honda has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked CMH Honda across 79 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Tried to get a service for an ignition switch repair and I was quoted: 1. Key replacement/cutting = R1 800 2. New Ignition switch = R7 500 3. New Ignition switch + New door locks = R19 000 I mean C'mon.
1 reviews | Active since Jan 2020
Tried to get a service for an ignition switch repair and I was quoted: 1. Key replacement/cutting = R1 800 2. New Ignition switch = R7 500 3. New Ignition switch + New door locks = R19 000 I mean C'mon.
1 reviews | Active since Jan 2020
I traded in a clean, well-kept P Series for what I was told was a low-mileage Mercedes, but what I actually got was a piece of *******. The car had accident damage, the suspension is faulty, and Mercedes themselves flagged the motor plan because of its accident history. This dealership is nothing short of a **** operation and should be shut down. Even one of their own sales reps hinted that the place was ******* — I should have taken that as my warning and walked away. I would never recommend anyone to buy a car from this dealer. They knowingly sell damaged vehicles and hide the truth from customers.
1 reviews | Active since Jan 2020
I traded in a clean, well-kept P Series for what I was told was a low-mileage Mercedes, but what I actually got was a piece of *******. The car had accident damage, the suspension is faulty, and Mercedes themselves flagged the motor plan because of its accident history. This dealership is nothing short of a **** operation and should be shut down. Even one of their own sales reps hinted that the place was ******* — I should have taken that as my warning and walked away. I would never recommend anyone to buy a car from this dealer. They knowingly sell damaged vehicles and hide the truth from customers.
1 reviews | Active since Jan 2020
Subject: Concern Regarding Fuel Pump Campaign Communication and Booking Confusion Dear CMH Honda Menlyn Team, I hope this message finds you well. I am writing to raise a concern regarding a recent experience related to the fuel pump recall campaign on my Honda CR-V (2014 model). On 5 June 2025, I received an email from (callcentre2@cmh.co.za) informing me that my vehicle needed to be booked in for repairs as part of the campaign. The message strongly emphasized the urgency of the matter, even referring to it as a possible life-or-death situation. Naturally, this caught my attention, and I acted promptly to arrange the necessary booking. On 25 June, I phoned several times to secure a booking and confirmed with someone at the dealership that my car would be taken in on Tuesday, 1 July. I arranged for my husband to take time off work and drive me into Hatfield early that morning. However, upon our arrival, we were told that I was not booked in and that no email confirmation had been sent; therefore, no work could be done on the car. I was further told that my vehicle was not on the recall list after the VIN was checked, and a document confirming “No outstanding campaign found” was issued (attached for your reference). The staff at Hatfield Honda were friendly and did their best to assist, but they could not clarify where the breakdown had occurred or why the original email had been sent in the first place. My concerns are as follows: The system appears to have outdated information, including a previous registration number and missing email contact, despite the fact that I was contacted by email on 5 June. There is no clear confirmation as to whether my vehicle is affected by the fuel pump recall or not. Valuable time and effort were lost due to miscommunication and a lack of follow-through from the admin side. I am now left with uncer*****y about my vehicle’s safety, especially as I regularly travel long distances with my family. I respectfully request the following: A written confirmation, on official Honda letterhead, stating whether or not my vehicle (VIN and registration details attached) is part of the recall. Clarity on how my contact information was both used and lost in your system. Assurance that, should my vehicle be affected in the future, I will receive prompt, accurate, and reliable communication. Please find attached the campaign status document issued by Hatfield Honda and a copy of my current vehicle license disc. I would appreciate it if you could investigate this matter and let me know where the miscommunication occurred. Thank you for your attention to this matter. I trust that this issue can be resolved soon and with the clarity and care that I have come to associate with the Honda brand.
1 reviews | Active since Jan 2020
Subject: Concern Regarding Fuel Pump Campaign Communication and Booking Confusion Dear CMH Honda Menlyn Team, I hope this message finds you well. I am writing to raise a concern regarding a recent experience related to the fuel pump recall campaign on my Honda CR-V (2014 model). On 5 June 2025, I received an email from (callcentre2@cmh.co.za) informing me that my vehicle needed to be booked in for repairs as part of the campaign. The message strongly emphasized the urgency of the matter, even referring to it as a possible life-or-death situation. Naturally, this caught my attention, and I acted promptly to arrange the necessary booking. On 25 June, I phoned several times to secure a booking and confirmed with someone at the dealership that my car would be taken in on Tuesday, 1 July. I arranged for my husband to take time off work and drive me into Hatfield early that morning. However, upon our arrival, we were told that I was not booked in and that no email confirmation had been sent; therefore, no work could be done on the car. I was further told that my vehicle was not on the recall list after the VIN was checked, and a document confirming “No outstanding campaign found” was issued (attached for your reference). The staff at Hatfield Honda were friendly and did their best to assist, but they could not clarify where the breakdown had occurred or why the original email had been sent in the first place. My concerns are as follows: The system appears to have outdated information, including a previous registration number and missing email contact, despite the fact that I was contacted by email on 5 June. There is no clear confirmation as to whether my vehicle is affected by the fuel pump recall or not. Valuable time and effort were lost due to miscommunication and a lack of follow-through from the admin side. I am now left with uncer*****y about my vehicle’s safety, especially as I regularly travel long distances with my family. I respectfully request the following: A written confirmation, on official Honda letterhead, stating whether or not my vehicle (VIN and registration details attached) is part of the recall. Clarity on how my contact information was both used and lost in your system. Assurance that, should my vehicle be affected in the future, I will receive prompt, accurate, and reliable communication. Please find attached the campaign status document issued by Hatfield Honda and a copy of my current vehicle license disc. I would appreciate it if you could investigate this matter and let me know where the miscommunication occurred. Thank you for your attention to this matter. I trust that this issue can be resolved soon and with the clarity and care that I have come to associate with the Honda brand.
1 reviews | Active since Jan 2020
Just had a very unsatisfying experience with this organization. They train their used car salesmen to be very misleading and devious. The DP protects them like a monument but they have smothered up and denied certain information. Any one wishing to buy from their used car division, do yourself and favour and make sure they disclose everything to you in black and white including previous history and ownership of a vehicle.
1 reviews | Active since Jan 2020
Just had a very unsatisfying experience with this organization. They train their used car salesmen to be very misleading and devious. The DP protects them like a monument but they have smothered up and denied certain information. Any one wishing to buy from their used car division, do yourself and favour and make sure they disclose everything to you in black and white including previous history and ownership of a vehicle.
1 reviews | Active since Jan 2020
Was sold a vehicle with interior damage and when brought to the attention of the dealership (CMH Honda Pinetown) and Honda SA, they did not accept responsibility, apparently I must do an inspection of the vehicle yet it supposed to go for pre delivery inspection. Don't support this ********* dealer.
1 reviews | Active since Jan 2020
Was sold a vehicle with interior damage and when brought to the attention of the dealership (CMH Honda Pinetown) and Honda SA, they did not accept responsibility, apparently I must do an inspection of the vehicle yet it supposed to go for pre delivery inspection. Don't support this ********* dealer.
1 reviews | Active since Jan 2020
Good day. I purchased a Mitsubishi Xpander with 12000km as a Demo from CMH Honda The Glen in Johannesburg. The vehicle was sold to us by Ayanda Chapi. We were told that the vehicle was a demo and only had 12000km. Up inspection and collection, we noted the vehicle had in fact 18000km and had been advertised to us incorrectly. We however took the vehicle. When we dropped off our trade-in, it was never even properly received, inspected, etc. Our trade in was only ever confirmed and priced according to photos. We parked it in the parking lot at CMH Honda and no one signed it in or checked it or anything. We are now at a stage where we need to sell the vehicle and are being turned down as multiple people have identified that the vehicle was in a significant accident prior to us purchasing it and had substantial body work! One individual commented that it appears the vehicle was rolled over! This is horrific, as this was never disclosed to us, we were made aware that the vehicle was a nearly new demo and we paid premium price for that! We paid for a demo and received an accident damaged vehicle that is now being identified by professional eyes and we are now the ones to suffer as they are not willing to purchase the vehicle, and those that are offering, are willing to pay a minimal amount because of the previous damages. We were conned here and are now in a terrible position. We are fortunate that the car did not give any issues on the road that could have caused my family to have an accident. Again.... IF I KNEW THE CAR WAS IN A SERIOUS ACCIDENT BEFORE, I WOULD NOT HAVE BOUGHT IT FOR MY WIFE AND KIDS. I would like feedback on this on how this will be resolved.
1 reviews | Active since Jan 2020
Good day. I purchased a Mitsubishi Xpander with 12000km as a Demo from CMH Honda The Glen in Johannesburg. The vehicle was sold to us by Ayanda Chapi. We were told that the vehicle was a demo and only had 12000km. Up inspection and collection, we noted the vehicle had in fact 18000km and had been advertised to us incorrectly. We however took the vehicle. When we dropped off our trade-in, it was never even properly received, inspected, etc. Our trade in was only ever confirmed and priced according to photos. We parked it in the parking lot at CMH Honda and no one signed it in or checked it or anything. We are now at a stage where we need to sell the vehicle and are being turned down as multiple people have identified that the vehicle was in a significant accident prior to us purchasing it and had substantial body work! One individual commented that it appears the vehicle was rolled over! This is horrific, as this was never disclosed to us, we were made aware that the vehicle was a nearly new demo and we paid premium price for that! We paid for a demo and received an accident damaged vehicle that is now being identified by professional eyes and we are now the ones to suffer as they are not willing to purchase the vehicle, and those that are offering, are willing to pay a minimal amount because of the previous damages. We were conned here and are now in a terrible position. We are fortunate that the car did not give any issues on the road that could have caused my family to have an accident. Again.... IF I KNEW THE CAR WAS IN A SERIOUS ACCIDENT BEFORE, I WOULD NOT HAVE BOUGHT IT FOR MY WIFE AND KIDS. I would like feedback on this on how this will be resolved.
1 reviews | Active since Jan 2020
CMH HONDA In umhlanga full of empty promises.....three months ago i purchased a vehicle from them....about a month back starting having engine issues after a water pipe burst causing overheating.....NISHAAD SHAIK used car manager promised me a curtisy car but never end up lending me ...always got a story to say ....today tomorrow no cars available ect.....adding to that Him self an the principal dealer Paul made me an offer to purchase another vehicle from them with a R100000 add on to a new vehicle.....I would never buy another car from these guys ever again....
1 reviews | Active since Jan 2020
CMH HONDA In umhlanga full of empty promises.....three months ago i purchased a vehicle from them....about a month back starting having engine issues after a water pipe burst causing overheating.....NISHAAD SHAIK used car manager promised me a curtisy car but never end up lending me ...always got a story to say ....today tomorrow no cars available ect.....adding to that Him self an the principal dealer Paul made me an offer to purchase another vehicle from them with a R100000 add on to a new vehicle.....I would never buy another car from these guys ever again....
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