INSTORE ****MERS

I am writing to formally lodge a complaint regarding a laptop I recently purchased from your store, which has proven to be defective.

On the day of purchase 25th April, I visited the store twice to check whether the laptop was ready. On both occasions, I was assisted by two sales representatives, Marius and Supply, who advised me to wait. As I was unable to remain at the store, they later brought the device to me at a nearby restaurant. Given my prior interactions with them in-store, I did not suspect any irregularity.

During this meeting, I was asked to accompany one of the sales representatives, Supply, to a nearby ATM where I withdrew and paid R2000 in cash for the laptop. I was assured that I would receive a receipt as well as a laptop bag; however, neither was provided.

Unfortunately, the device is not only faulty but also outdated, running an obsolete version of Windows that cannot be upgraded. Upon discovering these issues, I contacted the store and spoke with Marius, who assured me that I would receive a refund. Despite this, I have since been unable to reach either of the sales representatives, since.

I subsequently approached the store owner and manager for assistance, but instead of support, I was met with hostility and unprofessional conduct, including aggressive behavior and threats. This experience has been deeply disappointing, particularly as I initially chose to support your business in good faith.

I respectfully request a full refund of R2000 by no later than tomorrow, May 2, 2026. I trust that this matter will be addressed promptly and professionally.