GR
GABU R
1 reviews | Active since Oct 2019
30 Apr 2026, 03:58
DISGRACEFUL SERVICE RECEIVED/NOT REFUNDED TO DATE WHILE ITEMS RETURNED TO THEIR STORE😡😡😡
I returned the items to Cashbuild Meadowlands on the 26th April 2026, I was told by Prince that his system doesn't allow him to refund me since it's an online purchase he will escalate the matter to bookkeeper and come back to me. Little did I know that I will be send from one pillar to post to date will no one phoning nor processing my refund. I have to keep contacting them Meadowlands Cashbuild send to to communicate with online purchasing department and them referring back to Meadowlands Cashbuild, Now Prince excluded himself completely from this matter and not bothered whatsoever but her has the returned items with him.
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Replies (3)
Cashbuild's replyOfficial
30 Apr 2026, 08:59Good day Gabu
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience this has caused you and the poor service you have received.
I have escalated the matter and will get Management to contact you shortly.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience this has caused you and the poor service you have received.
I have escalated the matter and will get Management to contact you shortly.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Best regards,
Cashbuild's reply30 Apr 2026, 08:59
Official
Good day Gabu
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience this has caused you and the poor service you have received.
I have escalated the matter and will get Management to contact you shortly.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience this has caused you and the poor service you have received.
I have escalated the matter and will get Management to contact you shortly.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Best regards,
GR
GABU R's updateReviewer Update
01 May 2026, 07:15# I came to the store on the 26th, Prince failed to refund and said he will speak to head office on the following day the 27th and check with me if iv received my refund...
# On the 27th, Prince become silent, no communication
# On the 28th, I WhatsApp him, he said he's not at work he will escalate to Bookkeeper and refund will be processed
# He become quite again until I WhatsApp him again...
# His response then was " Meadow point will make a follow up
# I then write a public review of the bad service on the 28th...
# I get a response on the 29th that the store could refund because it's an online purchase...still no solution as to how or when I will be refunded...
# I the send another email asking when will I be refunded...
# on the 30th I get another email saying I should send my ID and proof of banking details
# I then send it on that day...
# Still no response, I then send my ID and banking details again...
# still no response
# On the 30th I receive none stop calls from Prince
# I then ask him why his not refunding me
# Prince's response was pathetic " there's a process that needs to be followed for a refund when items are bought online nxa while he kept specifically said twice that refund will be processed on the 27th and also on the 28
# NOW ITS THE 1ST OF MAY...NO REFUND WHATSOEVER
I have been a Cashbuild customer for many years spend over R200k "use my contact and email address (gabu@gabugadgets and ***) check on your system " buying mostly online from all Cashbuild around Soweto and Highgate buying huge materials as I'm in Property business hence I'm know in many Cashbuild branches when I walk in their door by workers ...today I was hoping to purchase JoJo tank, toilet sets and plumbing staff that are currently on my Cashbuild Card so with such a disgraceful service received from Prince ...why should I continue becoming a Cashbuild customer?
# On the 27th, Prince become silent, no communication
# On the 28th, I WhatsApp him, he said he's not at work he will escalate to Bookkeeper and refund will be processed
# He become quite again until I WhatsApp him again...
# His response then was " Meadow point will make a follow up
# I then write a public review of the bad service on the 28th...
# I get a response on the 29th that the store could refund because it's an online purchase...still no solution as to how or when I will be refunded...
# I the send another email asking when will I be refunded...
# on the 30th I get another email saying I should send my ID and proof of banking details
# I then send it on that day...
# Still no response, I then send my ID and banking details again...
# still no response
# On the 30th I receive none stop calls from Prince
# I then ask him why his not refunding me
# Prince's response was pathetic " there's a process that needs to be followed for a refund when items are bought online nxa while he kept specifically said twice that refund will be processed on the 27th and also on the 28
# NOW ITS THE 1ST OF MAY...NO REFUND WHATSOEVER
I have been a Cashbuild customer for many years spend over R200k "use my contact and email address (gabu@gabugadgets and ***) check on your system " buying mostly online from all Cashbuild around Soweto and Highgate buying huge materials as I'm in Property business hence I'm know in many Cashbuild branches when I walk in their door by workers ...today I was hoping to purchase JoJo tank, toilet sets and plumbing staff that are currently on my Cashbuild Card so with such a disgraceful service received from Prince ...why should I continue becoming a Cashbuild customer?
GR
GABU R's update01 May 2026, 07:15
Reviewer Update
# I came to the store on the 26th, Prince failed to refund and said he will speak to head office on the following day the 27th and check with me if iv received my refund...
# On the 27th, Prince become silent, no communication
# On the 28th, I WhatsApp him, he said he's not at work he will escalate to Bookkeeper and refund will be processed
# He become quite again until I WhatsApp him again...
# His response then was " Meadow point will make a follow up
# I then write a public review of the bad service on the 28th...
# I get a response on the 29th that the store could refund because it's an online purchase...still no solution as to how or when I will be refunded...
# I the send another email asking when will I be refunded...
# on the 30th I get another email saying I should send my ID and proof of banking details
# I then send it on that day...
# Still no response, I then send my ID and banking details again...
# still no response
# On the 30th I receive none stop calls from Prince
# I then ask him why his not refunding me
# Prince's response was pathetic " there's a process that needs to be followed for a refund when items are bought online nxa while he kept specifically said twice that refund will be processed on the 27th and also on the 28
# NOW ITS THE 1ST OF MAY...NO REFUND WHATSOEVER
I have been a Cashbuild customer for many years spend over R200k "use my contact and email address (gabu@gabugadgets and ***) check on your system " buying mostly online from all Cashbuild around Soweto and Highgate buying huge materials as I'm in Property business hence I'm know in many Cashbuild branches when I walk in their door by workers ...today I was hoping to purchase JoJo tank, toilet sets and plumbing staff that are currently on my Cashbuild Card so with such a disgraceful service received from Prince ...why should I continue becoming a Cashbuild customer?
# On the 27th, Prince become silent, no communication
# On the 28th, I WhatsApp him, he said he's not at work he will escalate to Bookkeeper and refund will be processed
# He become quite again until I WhatsApp him again...
# His response then was " Meadow point will make a follow up
# I then write a public review of the bad service on the 28th...
# I get a response on the 29th that the store could refund because it's an online purchase...still no solution as to how or when I will be refunded...
# I the send another email asking when will I be refunded...
# on the 30th I get another email saying I should send my ID and proof of banking details
# I then send it on that day...
# Still no response, I then send my ID and banking details again...
# still no response
# On the 30th I receive none stop calls from Prince
# I then ask him why his not refunding me
# Prince's response was pathetic " there's a process that needs to be followed for a refund when items are bought online nxa while he kept specifically said twice that refund will be processed on the 27th and also on the 28
# NOW ITS THE 1ST OF MAY...NO REFUND WHATSOEVER
I have been a Cashbuild customer for many years spend over R200k "use my contact and email address (gabu@gabugadgets and ***) check on your system " buying mostly online from all Cashbuild around Soweto and Highgate buying huge materials as I'm in Property business hence I'm know in many Cashbuild branches when I walk in their door by workers ...today I was hoping to purchase JoJo tank, toilet sets and plumbing staff that are currently on my Cashbuild Card so with such a disgraceful service received from Prince ...why should I continue becoming a Cashbuild customer?
Cashbuild's replyOfficial
05 May 2026, 11:29Dear Gabu
Thanks again for your complaint, Management will be in contact to discuss and resolve this issue.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Thanks again for your complaint, Management will be in contact to discuss and resolve this issue.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Best regards,
Cashbuild's reply05 May 2026, 11:29
Official
Dear Gabu
Thanks again for your complaint, Management will be in contact to discuss and resolve this issue.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Thanks again for your complaint, Management will be in contact to discuss and resolve this issue.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Best regards,