5 MONTHS - NO REFUND BUT EXCUSES

On the 29.05.2019 we paid R 9999 to CASI for a Course: Financial Management and Financial Project Appraisal for Engineers to be held in Cape Town, we then booked flights and accommodation we then received cancellation of the course the day before which we happened to see on the day, so we requested a refund and they said they'll refund us which we kept following up on and without any luck, fast forward October and there is still no refund, they keep dodging us and ignoring our communication or lying that they processed the refund then days later nothing will reflect. It's been a mission and a half to get good service from them or for them to even keep their word.