Poor service delivery on Wikideals voucher

I was a part of 4 ladies, on a Wiki deals voucher. First, the venues were mixed up, as per my friend, who visited Causarina the previous day on the same voucher. Waterfront's branch said we should be in Green Point, where as it was a different story on the previous day, as per my friend. Once we got to the Green Point venue, no welcome drinks were offered, as stated on voucher info, and when we asked after it, they just brought lemon water, no options as advertised on the wikideals voucher. When we asked them to send water for the other 2 ladies, we were told that they were too far in the building and wouldn't be getting any. No hot compress was offered, too, as stated again on the wikideals voucher. The mini head massage was under 10min long, and the swedish or aromatherapy body massage options weren't offered to us as well, as per the voucher. The masseuses just started massaging.