Poor Service and *********

Good Day, My husband booked a holiday package for us which was scheduled to take place on the 1st of November. Unfortunately he passed on in September I have reached out to Cathay holiday to cancel and refund the trip and I was advised that they will refund the money back to his account.

I've told the agents that his accounts are domant as his deceased and they insisting on paying his account. I have forwarded all relevant documents and still they want to refund on the deceased bank account.

I'm in mourning process for my husband they don't seem to care, they don't consider one's need. I have never experienced or heard of such utter nonsense.

I fail to understand why pay on a domant account? How will I then receive the refund and I'm being told I need to take it out with his bank.