Dont pay good money for bad service!

We booked in for the Easter weekend and on arrival, the receptionist provided me a form to complete. It did not reflect the booking as my name and I highlighted this to her. I explained that wasnt my name. She insisted that I should just add my details to the form. We were then given the keys to the unit. We found that the unit wasnt to our expectation and did complain at reception but the staff were very unfriendly and not interested in helping. When we arrived back home, we provided this feedback to our travel agent who then informed us that the Cayley Lodge receptionist actually booked us in the incorrect apartment. We paid for a luxury unit but actually got a very standard unit! Upon enquiring with them, they admitted that they were wrong and we would receive a free stay but to this day even after lawyers and hundreds of phonecalls, we have not received a refund nor voucher for a stay. Pathetic service from the so called manager who promises he will phone back but never does!