Poor Service and Delayed Delivery – Still Waiting for My Yoco Kumo Machine

I placed an order for a Yoco Kumo card machine on the 28th of February for my business, Hibi Glow Organics. My delivery was scheduled for the 4th of March through CCD Couriers, but the delivery never happened.

On the 4th of March, I received an SMS saying my delivery was scheduled. Later that same day, I received another SMS claiming the courier tried to contact me but could not reach me. This was not true because I never received any phone call from the courier.

I then had to contact CCD Couriers myself to find out what was going on. They told me to contact Yoco. When I contacted Yoco, I was told that the Kumo machines were out of stock.

On the 10th of March, CCD Couriers called me again asking if they could schedule the delivery for the 11th of March. I agreed and made sure I would be available. I also received an SMS confirming delivery between 8:00 a.m. and 12:00 p.m. on the 11th of March.

Unfortunately, after 12:00 p.m., there was still no delivery and no communication from anyone. Once again, I had to call CCD Couriers myself, and once again I was told to contact Yoco. When I contacted Yoco, they told me they now have stock and believe my machine is on the way.

It is now 9:00 p.m. on the 11th of March and I still have not received my machine, and my issue is still unresolved.

This situation is extremely frustrating because this machine is important for my business operations. The lack of communication and accountability between Yoco and CCD Couriers is very disappointing.

I would appreciate urgent assistance and a clear update on when I will actually receive my machine.