Follow-Up Review – Continued Harassment and Lack of Transparency

After my previous complaint regarding CCS Credit Solution Services' unsolicited communications, I received a generic, copy-and-paste email from Team Leader Sifiso Mazibuko, claiming that my personal contact details were obtained from SARS. No evidence or supporting documentation was provided—just a link to SARS’ website, which broadly references third-party debt collectors without confirming any direct authorisation or lawful data sharing in my specific case.

Despite my clear request to cease all further contact, CCS continues to harass me with unsolicited SMS messages. This is now beyond unacceptable and borders on a blatant disregard of the Protection of Personal Information Act (POPIA).

I have yet to receive proof of any consent, mandate, or SARS-issued directive that justifies this intrusion. As such, I view this as a potential violation of my rights as a data subject and will proceed with formal steps as outlined in the legislation, including lodging a complaint with the Information Regulator and notifying SARS directly about this data breach concern.

To CCS: I have asked you to stop. You have not. The next step is no longer yours—it's mine.