The WORST after sales service - Better pray what ever you buy works first time

I bought a CCTV KOmbo kit on Black Friday special and besides the substandard quality the storage drive was defective. I had to acquire and install my own hard drive. This after trying unsuccessfully to contact them via whatsup, phone calls.Been buying from this company for years and it was just that everything worked. The problem comes IF you want after sales services. It's terrible and makes a person feels like they are a ****!!!