Terrible and ************* company

I was in contact with their office after a year of paying consistently and requested a decrease on my repayment as I was going through a financial difficulty. SYLVIA and Lebo refused to assist me amd I was not refusing to pay but to reduce my payment. To day I wake up to 2 deductions and no food for my children. They refuse to provide me with call recording so that I can escalate matter. This company must be closed as they have poor service.