1 reviews | Active since Member
Well, I am writing this review, even though I have not done a Celebrity Cruise yet. My friend and I planned to do a wonderful Caribbean cruise May 2020, and after consideratiNG various cruise lines and cruise options, decided to go with Celebrity, as we liked the route. So we paid the deposit, and as that was fixed (or so we thought!), we started planning the rest of our holiday. We've booked international flights, local flights in the USA, booked hotels (and many of these were non-refundable), Then this week, 7 months before our cruise departure date, our travel agent advises that Celebrity had cancelled our cruise, as it was taken over by a charter group!!! We was fuming! We were offered 3 useless alternatives, all three with dates totally unacceptable due to all our other reservations, and oh yes, a grand amount of $200pp, BUT ONLY if Celebrity is booked again! How pathetic! We have been running around like crazy this week, trying to find an alternative cruise to fit the same dates, had to book extra flights, hotel, etc., all at our own cost. This experience has been a lesson to us - we will NEVER EVER book Celebrity again!!! It is all about money. They got a charter group, and then just kicked a number of other booked people off the ship! Charter groups bring lots of money in I guess!! Goodbye Celebrity! (And to just let you know, I think we actually now got a much better deal and cruise coming - with another cruise liner!). If I could, I would give Celebrity 0 out of 5!