No response, waiting list, what a mess!!

The fact that it has been 2 weeks to install connection, no communication/update whatsoever is really frustrating making working from home a nightmare. Please improve your turnaround. You can not pride yourself with offering proper effective services to estate and then having to wait such a long time for a simple connection. What’s even annoying is being told about a waiting list, what are you a university institution? Please do better