Compliance Issue – Repeated Calls from Cell Direct

To the Dialler Team / Dialler Manager at Cell Direct,

The way you are handling lead dialing is completely non-compliant and creates a terrible customer experience. Frankly, this approach should lead to serious consequences for your team.

I receive calls from your contact center at least three times a day across multiple Telkom numbers, including those I have only shared with family members. The purpose of these calls is always to offer a cellphone contract upgrade.

Despite repeatedly declining the offer and explicitly requesting to be placed on the Do Not Call (DNC) list multiple times, I am still receiving these calls.

If an agent is properly dispositioning my call as DNC or Not Interested, I should not be contacted again—certainly not within the same day or even the same week. This persistent dialing is intrusive, frustrating, and clearly non-compliant with industry regulations.

I urge you to review your dialler settings, compliance processes, and agent training immediately. Failing to do so could lead to formal complaints with regulatory bodies.

If you need help managing your dialler properly, feel free to reach out. I work for a dialler provider and can teach your team how to implement proper compliance measures and avoid issues like this.

Kindly ensure my numbers are permanently removed from your dialing lists.

Regards