Cell C Insurance Most Terrible Service

Cell C insurance department is useless, I have a current claim since November 2021 and they still can't resolve my claim, they keep on saying that the claim is under review, but when I follow up, they put you on hold or put you through to a next person and no one can assist you promptly and give you and feedback as to why the claim is still under review. After numerous calls the claim is still pending. It is soooo frustrating that you pay insurance every month on a cell phone and then when it comes to claiming it takes for ever just to get the ball rolling.