Cell skin run off with unfulfilled promises

I took a chance a couple of years ago to pay for this skin for my phone. I was assured that we would get service across the country and that I could come for a refresh skin at anytime where I will pay a fraction of the initial cost. Recently I went to do this and found that the business is sold and that the new service provider is totally ineffective. Installations used to take 30min; now take 3 hours and more importantly are not done correctly; meaning air bubbles and protections screens are tearing. They are also installing skins much shorter than original. The new owner Michael is not able to provide you a time and when you do go after an hour, it’s still not done. Takes 2-3 hours per phone. This is absolutely unfair and we are being *****ed because initial promises can’t be met. Further, they now say that we can not go to any other branch in the country. Well done to the old owner who *****ed all of us that bought into these lifetime of skin replacement. I won’t go back to Eastgate. Midrand must be an alternative to this **** in Eastgate. Michael is absolutely clueless and it took me another week, waiting 2hours to get him to fix his original mistake. If people were just honest about their intentions, I could have had the choice to go to another branch where the service could be better. I won’t be investing in anything that has a promise of life time service and quality.