LM
Lindt M
Active since Mar 2009
29
Reviews
0
Industries
Reviews
29 reviews1 month ago
Customer service capabilities - Respect
Customer service is so rare these days especially with he new generation who can not see the bigger picture, They just exist to fill the time without the broad picture thinking, I was going to raise a complaint about Toren, who refused to assist me with a free delivery coupon that was not working. This guy could care less if this impacted my purchase for R8K. His response was blasé and he refused to assist me. He was just texting me back and forth demanding that I need to give him respect. So much for giving the customer respect. This fool was prepared to lose a sale for over R8k for not accommodating a delivery coupon for R139. This is why I believe some youngsters should still have training wheels on because they dont know the value of money and more so could cost companies losses. Toren was mostly interested in getting the day done for his weekend. I was about to cancel my sale and told him I would giving me a sterling review on hellopeter. In a short while later, I received a WhatsApp chat asking to call me. It was Andre.B who in a matter of minutes reinstated the delivery coupon so that I could make payment for the items in my basket. He apologised for Toren's transgression and Andre also noticed that I was a regular loyal customer - he didn't even blink and made this happen in seconds. Andre made me feel like a valued customer and saw the bigger picture. For literally less than 1% discount, Andre closed the sale with me. There is a lot in saying the experience is the best teacher and companies need to take heed. The Youth of today believe they need to be given respect and I am not sure for what...especially when most of them lack basic critical thinking skills and a firm understanding on what customer service is and supposed to be.
0 replies
1 month ago
Aramex does not deliver
This company clearly does not pride itself on customer service. I find that they are arrogant, lazy and not customer centric. No one should use their service even if their service is for free. The driver Hlungeani (0617388965) called me yesterday out of the blue to deliver my parcel. When I called him a few minutes later, he answered the call telling me he was still in the area but could not deliver my parcel and that he would do it on Tuesday, bearing in mind this is Friday. He then put the call down. I could hear that he was at a bar or something when I called him. I found his behaviour disrespectful. I then proceeded to escalate the call via WhatsApp. Let’s put it this way, I only got an answer from Julia late the next day. She made excuses for them stating that they do no work public holidays and weekends as if this is an excuse not to work. She could not even find this parcel as I was concerned that the driver could sabotage my delivery. When I asked her for full name, she refused to give this to me and then conveniently ended the chat. Arame clearly sucks as a provider and their interest in delivering a parcel is concerning. Friday delivery gets pushed for Tuesday. Don’t use their service - there does not seem like any manager cares about customer service.
0 replies
12 months ago
PNP -BP Smart shopper Car Promotion
PNP smart shopper call center is the worst customer care centre that I have encountered. The staff are ineffective and rude. I have spoke to Cindi who refused to provide their last name because I wanted to escalate her for rude and arrogance in not connecting me to her team leader. PnP does not give a **** on the brand and how their poor service is impacting the customer. PNP is running a promotion with BP and are cheating people on the swipes to not provide the promotional car. I called smart shopper 3 to 4 times. I asked to speak to the team leader Naheem and was told that he was in a meeting. this was at 9am. It is now 1pm and I have still not received a call to resolve this issue. More importantly, they are saying they can not correct the SMS issues...so how can PNP smart shopper run a promotion and not honor its commitement.
1 reply
23 months ago
Pradasouthafrica .co.za is a **** and stole my money
I bought a beautiful handbag from prada.co.za for almost R3000. I should have my suspicions when we saw the package hing delivered from China. They sent me a Gucci sunglasses instead but f the bag I paid for. I have tried numerous times to connect with someone over their www site but no response. They are a a ****.
0 replies
48 months ago
Electricity.co.za - Corrupt practices
These people are unscrupulous. They sent me an sms on 30th telling me electricity is to go up on 1st. I spent money I did not have, only to find they delayed in processing my token because they thought it was a duplicate purchase. I received a call from Estelle Koekemoer the next day who processed the payment whilst I was on the call without giving me the benefit of the reduced fees. She blamed FNB for not processing my payment the day before. I am deeply upset as I told her that payment was only made because I was sent a SMS to pay early so I don’t get the increased charges. I asked to be transferred to the manager and Estelle was quite reluctant, almost trying to cut me off. Spoke to Nic van Staden and despite explaining the situation, he showed his lack of integrity by not processing my refund of R3000. He told me he was the senior person and that there was no one else I could speak to. This yet again is an unregulated contractor controlling the monopoly in South Africa and consumers have no recourse. I hope someone can assist with my refund as I have not used the token. I am in the process of filing my complaint with consumer protection act…since this company is behaving dodgy. I can’t believe that Nic van Staden is the CEO of the company and there is no consumer care assistance on this to rectify the mistake . Very disappointed. I am not sure how our municipalities (Ekurhuleni) can allow us to deal with unscrupulous vendors like this. We need vendors to be regulated as I understand these are the only providers of such services. Not ethical in the least.
0 replies
58 months ago
Cell skin run off with unfulfilled promises
I took a chance a couple of years ago to pay for this skin for my phone. I was assured that we would get service across the country and that I could come for a refresh skin at anytime where I will pay a fraction of the initial cost. Recently I went to do this and found that the business is sold and that the new service provider is totally ineffective. Installations used to take 30min; now take 3 hours and more importantly are not done correctly; meaning air bubbles and protections screens are tearing. They are also installing skins much shorter than original. The new owner Michael is not able to provide you a time and when you do go after an hour, it’s still not done. Takes 2-3 hours per phone. This is absolutely unfair and we are being *****ed because initial promises can’t be met. Further, they now say that we can not go to any other branch in the country. Well done to the old owner who *****ed all of us that bought into these lifetime of skin replacement. I won’t go back to Eastgate. Midrand must be an alternative to this **** in Eastgate. Michael is absolutely clueless and it took me another week, waiting 2hours to get him to fix his original mistake. If people were just honest about their intentions, I could have had the choice to go to another branch where the service could be better. I won’t be investing in anything that has a promise of life time service and quality.
0 replies
61 months ago
Netstar refusing to cancel policy
I have had the worst experience with netstar. These guys are recommended to me by Outsurance. I sold my vehicle on Monday and I called them to cancel. To date this not cancelled. I spoke to this call centre guy Mario who was rude and antagonistic as soon as I said I wanted to cancel. He further was forcing me to agree with paying almost R600 to cancel my account. I told him that I do not agree to this pressure of being forced to pay R600 when the vehicle is not mine. Further I told him that he needs to send me communication as this in violation the CPA and I need legal to check. He did not like my answer even though I asked to speak to his manager. He cut me off. Mario is a bully and does not know how to deal with customer. He should be disciplined for cutting me off.
2 replies
67 months ago
Discovery unethical claim processing
I had an issue with my tv after the storm. My tv was switching off intermittently so I raised my claim. My tv is a Samsung tv; 65 “ valued at R58500. They send a company called EK Electronic, who is not from Samsung to collect the tv. Calvin fetches my tv, un*****ing parts of the tv and then without wrapping my tv in a bubble wrap or protective covering takes my tv and shoves it in the back of his small van. We receive notification from Discovery rejecting my claim, stating the issue on tv is through wear and tear. This is a tv and not a vehicle on the road. The tv has never been outside my home since it arrived. Ultimately I am upset because their non-Samsung dealer has taken my tv, packed it in a poor manner and has had the tv for a fair amount of time. I do not know if they have damaged it further or taken parts out. I call them several times to get an understanding of my tv. Spoke to Jolene who said Calvin will call me and then never did. Left 2 messages and then called to speak to manager. Manager is apparently called Johnathan Palany...no feedback to date. I refuse to take tv back now because had I known I would have gone with them to inspect my tv...I am very disappointed with Discovery and realise I need to talk to Ombudsman.
8 replies
75 months ago
Vox - Dodgy service and antics
Vox provides a service through TT connect fibre. They have been deliberately affecting my wifi signal to my home by turning signal off at key periods and only when I call them do they turn it on. Despite this, I still paid for additional extenders to be installed at my home. A guy called Jonathan claiming to be a manager calls me to verify that the issue is on the extenders. He claims he did a check and everything is good on their side. When I asked him for the report, he went dumb and looked confused as if I was asking for something foreign. He then put down the call on me. These people are not working to provide a service but to show they are working, he is calling me and wasting my time. I told him to be his extenders and show me that they work. Vox is a total rip off, and no one is investigating these guys....so much for essential services. Too much dodgy things going around that one can have no recourse.
0 replies
84 months ago
Vox slowing down line speeds
Vox has been holding back fiber speeds despite showing internet connection. Each time I complain to them they tell me they are reconfigurations to be done. I don’t have WiFi despite being promised 50/50 line speed.
0 replies
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1 Star
27 (93.10344827586206%)