LM
Lindt M
Active since Mar 2009
27
Reviews
0
Industries
Reviews
27 reviews10 months ago
PNP -BP Smart shopper Car Promotion
PNP smart shopper call center is the worst customer care centre that I have encountered. The staff are ineffective and rude. I have spoke to Cindi who refused to provide their last name because I wanted to escalate her for rude and arrogance in not connecting me to her team leader. PnP does not give a **** on the brand and how their poor service is impacting the customer. PNP is running a promotion with BP and are cheating people on the swipes to not provide the promotional car. I called smart shopper 3 to 4 times. I asked to speak to the team leader Naheem and was told that he was in a meeting. this was at 9am. It is now 1pm and I have still not received a call to resolve this issue. More importantly, they are saying they can not correct the SMS issues...so how can PNP smart shopper run a promotion and not honor its commitement.
53 replies
22 months ago
Pradasouthafrica .co.za is a **** and stole my money
I bought a beautiful handbag from prada.co.za for almost R3000. I should have my suspicions when we saw the package hing delivered from China. They sent me a Gucci sunglasses instead but f the bag I paid for. I have tried numerous times to connect with someone over their www site but no response. They are a a ****.
0 replies
46 months ago
Electricity.co.za - Corrupt practices
These people are unscrupulous. They sent me an sms on 30th telling me electricity is to go up on 1st. I spent money I did not have, only to find they delayed in processing my token because they thought it was a duplicate purchase. I received a call from Estelle Koekemoer the next day who processed the payment whilst I was on the call without giving me the benefit of the reduced fees. She blamed FNB for not processing my payment the day before. I am deeply upset as I told her that payment was only made because I was sent a SMS to pay early so I don’t get the increased charges. I asked to be transferred to the manager and Estelle was quite reluctant, almost trying to cut me off. Spoke to Nic van Staden and despite explaining the situation, he showed his lack of integrity by not processing my refund of R3000. He told me he was the senior person and that there was no one else I could speak to. This yet again is an unregulated contractor controlling the monopoly in South Africa and consumers have no recourse. I hope someone can assist with my refund as I have not used the token. I am in the process of filing my complaint with consumer protection act…since this company is behaving dodgy. I can’t believe that Nic van Staden is the CEO of the company and there is no consumer care assistance on this to rectify the mistake . Very disappointed. I am not sure how our municipalities (Ekurhuleni) can allow us to deal with unscrupulous vendors like this. We need vendors to be regulated as I understand these are the only providers of such services. Not ethical in the least.
0 replies
57 months ago
Cell skin run off with unfulfilled promises
I took a chance a couple of years ago to pay for this skin for my phone. I was assured that we would get service across the country and that I could come for a refresh skin at anytime where I will pay a fraction of the initial cost. Recently I went to do this and found that the business is sold and that the new service provider is totally ineffective. Installations used to take 30min; now take 3 hours and more importantly are not done correctly; meaning air bubbles and protections screens are tearing. They are also installing skins much shorter than original. The new owner Michael is not able to provide you a time and when you do go after an hour, it’s still not done. Takes 2-3 hours per phone. This is absolutely unfair and we are being *****ed because initial promises can’t be met. Further, they now say that we can not go to any other branch in the country. Well done to the old owner who *****ed all of us that bought into these lifetime of skin replacement. I won’t go back to Eastgate. Midrand must be an alternative to this **** in Eastgate. Michael is absolutely clueless and it took me another week, waiting 2hours to get him to fix his original mistake. If people were just honest about their intentions, I could have had the choice to go to another branch where the service could be better. I won’t be investing in anything that has a promise of life time service and quality.
0 replies
59 months ago
Netstar refusing to cancel policy
I have had the worst experience with netstar. These guys are recommended to me by Outsurance. I sold my vehicle on Monday and I called them to cancel. To date this not cancelled. I spoke to this call centre guy Mario who was rude and antagonistic as soon as I said I wanted to cancel. He further was forcing me to agree with paying almost R600 to cancel my account. I told him that I do not agree to this pressure of being forced to pay R600 when the vehicle is not mine. Further I told him that he needs to send me communication as this in violation the CPA and I need legal to check. He did not like my answer even though I asked to speak to his manager. He cut me off. Mario is a bully and does not know how to deal with customer. He should be disciplined for cutting me off.
106 replies
65 months ago
Discovery unethical claim processing
I had an issue with my tv after the storm. My tv was switching off intermittently so I raised my claim. My tv is a Samsung tv; 65 “ valued at R58500. They send a company called EK Electronic, who is not from Samsung to collect the tv. Calvin fetches my tv, un*****ing parts of the tv and then without wrapping my tv in a bubble wrap or protective covering takes my tv and shoves it in the back of his small van. We receive notification from Discovery rejecting my claim, stating the issue on tv is through wear and tear. This is a tv and not a vehicle on the road. The tv has never been outside my home since it arrived. Ultimately I am upset because their non-Samsung dealer has taken my tv, packed it in a poor manner and has had the tv for a fair amount of time. I do not know if they have damaged it further or taken parts out. I call them several times to get an understanding of my tv. Spoke to Jolene who said Calvin will call me and then never did. Left 2 messages and then called to speak to manager. Manager is apparently called Johnathan Palany...no feedback to date. I refuse to take tv back now because had I known I would have gone with them to inspect my tv...I am very disappointed with Discovery and realise I need to talk to Ombudsman.
448 replies
74 months ago
Vox - Dodgy service and antics
Vox provides a service through TT connect fibre. They have been deliberately affecting my wifi signal to my home by turning signal off at key periods and only when I call them do they turn it on. Despite this, I still paid for additional extenders to be installed at my home. A guy called Jonathan claiming to be a manager calls me to verify that the issue is on the extenders. He claims he did a check and everything is good on their side. When I asked him for the report, he went dumb and looked confused as if I was asking for something foreign. He then put down the call on me. These people are not working to provide a service but to show they are working, he is calling me and wasting my time. I told him to be his extenders and show me that they work. Vox is a total rip off, and no one is investigating these guys....so much for essential services. Too much dodgy things going around that one can have no recourse.
0 replies
81 months ago
ADT - Technical installation deceit
I have waited 2 weeks for ADT to replace my radio. Despite following the process, they have messed up the time of installationing, coming 3 hours later than arranged. More so, the technician Thabiso came without the correct material stating the job card was incorrect. He had to go back to the offices and came 3 hours later. He did not know how to install the device. He promised to come through the following day. I waited only to get a call stating that they needed to order part. This is dodgy since he had made the call to his manager Ashley confirming that the part was available. ADT has incompetent people from technical who are making mistakes and wasting valuable time of home owners. How can we expect them to take care of our homes.
0 replies
83 months ago
Vox slowing down line speeds
Vox has been holding back fiber speeds despite showing internet connection. Each time I complain to them they tell me they are reconfigurations to be done. I don’t have WiFi despite being promised 50/50 line speed.
0 replies
87 months ago
SPCA cruelty - does not want dogs to bark
My local SPCA is being used to spur racial tensions. I live in a suburb where white people are not accepting of people of colour. Despite not checking to see if allegations are valid, an inspector enters my property without permission and places a letter in my door claiming my dog is barking too much. I am disgusted that the spca thinks we should not allow our dogs to bark as if I can control the will of my dog. This is cruel expectation of the SPCA to enable racial tensions instead of understanding the situation. We were told to contact this inspector within 24hours. We did, only for her not to answer. I always thought good of the SPCA. Very disappointed.
105 replies
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