I deeply regret ever stepping into this store.

Cell World Bayside Mall

I deeply regret ever stepping into this store.

I brought my iPhone 14 in for a battery replacement and a new back glass. I was promised it would take no longer than one hour. In reality, I was kept waiting for over two hours, with constant excuses like “10 more minutes”, “almost done”, “just a moment”. Had they been honest from the start, I could’ve made other plans – but instead, my entire day was ruined.

Worse still, I told them I did not want to leave without my phone, even if the repair wasn’t finished. I asked for it back multiple times – as-is – and they refused to return it, which is completely unacceptable.

Originally, they quoted me R2,600 for a low-quality Chinese replacement battery (worth maybe R200) and a back glass (R150 max). After a lot of haggling, I paid R1,700 plus a screen protector – still way too much for non-original parts. The battery they installed is clearly much weaker than the original. It doesn’t last long, and they did not give me back the original Apple battery.

I now plan to go to Apple to have my phone properly opened and inspected – to check what they actually did, what parts they replaced, and whether they caused any internal damage. I should have gone to Apple from the beginning. It would have been more expensive, yes, but far less stressful – and far more professional.

What upset me the most was their disrespectful attitude. I was talked down to, dismissed, and not taken seriously at all. After I left, someone I know walked into the shop – and shortly afterward, the staff made comments clearly aimed at me. There is no doubt in my mind that they gossiped about me. That’s not only unprofessional, it’s disgusting.

To be clear: I had previously had good experiences with this store – but the entire team has changed. The friendly, respectful staff I trusted are gone. These new people are arrogant, dishonest, and only interested in profit.

If you’re a woman, I especially urge you to stay away. If you own an iPhone, go to Apple or an authorized service provider. It might cost a little more, but in the end, it will save you time, stress, and damage – to your phone and your dignity.