Franchise in Kimberley terrible

Two years ago I did my contract upgrade at Cell C in Cape Town. No problem. This weekend I walk into North Cape Mall Cell C in Kimberley and the first thing they tell me is they have no Samsung phones. But they have got the cell C booklets out. I ask why this is and they tell me it is because they are a franchise and Cell C see to their own company owned stores first. So I am to believe that I see all ceel c merchandise including booklets with prices in store, but they cannot give me a phone even though I pay religiously? Ceel C is not a franchise when my payment goes off. So either the consultant is lying and there is poor management OR Cell C is discriminating against smaller areas even though they propose to offer a full service. This is absolutely pathetic!