Do not insure with Cellsure, they ensure no insurance and no service.

I have put in a claim at cellsure during July. It has since been approved on the 16th of July, however ever since there has been no assistance or communication. I have sent various emails, made many calls and visited a Vodacom shop on several occasions. During my last visit to a Vodacom shop I was advised that the only person who could help me was not in. After demanding service and several calls from within the store finally after 50 days of struggling and my claim validation period about to expire I finally found out that my claim has not been paid to iStore because they do not have the banking details. On that same day I walked back to the iStore where I have been just before going to the Vodacom store and got the banking details which I then sent through to the Cellsure claims department via email. I have since called again and sent more emails without any respond. The 60 days for my claim has since expired and I am still without a phone. My experience with Cellsure and Vodacom has been outright horrible and despicable. They are looking for any reason not to pay the claim even after it was approved.