Avoid Cellucity and The Real Repair Company

DO NOT send your Apple Watch for repairs through Cellucity. I dropped off my Apple watch in November 2025 to replace the battery because the battery was going dead while listening to music when out running (and not using the GPS). The Apple Watch is a Series 6 44mm aluminium with GPS and cellular, and was otherwise working 100% for a full day unless listening to music on it. Furthermore, although not my primary fitness device, I wore it while running, gyming and swimming without any problems.

The Apple Watch was sent to TheRealRepairCompany in Cape Town, and I received a quote from Yumnah Adams for R 1282.25 to replace the battery, which I accepted. The watch was collected a few weeks later and appeared to be working normally.

I went for a swim a few days after collection, and immediately after getting out of the water, the watch was completely dead. When I tried charging it at home, water bubbled out of the watch which got quite hot too. I returned the watch to Cellucity (Walmer Park branch, Port Elizabeth/Gqeberha) to inform them what happened, and they returned it to TheRealRepairCompany in Cape Town. I received another quote from them for over R6000 to repair the watch !!!

Cleary the watch "repair" to replace the battery neglected to properly seal the watch again, hence letting in water and ruining the watch. I rep**** to Yumnah Adams telling them they are responsible and should fix or replace the watch. Not only did I pay R1282.85 for a new battery, now I also have a watch that doen't work and will cost over R6000 to replace. I never received any reply from Yumnah Adams or from Cellucity, not even a phone call to tell me my watch had been returned to the shop for collection, which I collected last week. It still doed not work !!!