Deposit ********ly withheld

Extremely unprofessional experience. My lease ended on 31 August, and by law all deposit matters must be finalised within 7–14 days. Only after I followed up — well outside the 14-day period — did I receive a “cleaning invoice” and final statement dated 17 September, which is beyond the legal timeframe. The rental agent confirmed the property was returned in a cleaner state than when I moved in, yet they are still asking me to provide proof of cleaning. I am still waiting for the full deposit to be returned.