Cemair's lack of honest communication

On 27 December 2025 Cemair notified passengers at 9h30 that the 12h20 Jnb to Margate flight is delayed and will now depart at 14h00. No further communication from the airline except that the delay got longer and longer while passengers waited at the boarding gate. Eventually the promise was to depart at 16h00, and then (by this time it seems they could not land at Margate any more) the flight got diverted to Durban.. with the pathetic option af a bus to Margate.

This bus would arrive in Margate earliest 19h00 after the original arrival time was 14h00.

Now weather was being blamed with no reason given for the original delay that allowed tye weather to become the reason for delay.

This airline does not value its clients and relies on the fact that they have exclusive access to some routes.

I can fly to Durban with a more reliable carrier for 30% of the cost of a Cemair flight to Margate, but I elected to fly to Margate, only to be frustrated with lack of honest information and communication from Cemair.

Avoid this airline whenever you have other options and expect the worst client service if you have to use them.

Looking through their terms of service, it seems customers have no recourse for re embur*****t since the real reason for delays are not given.