A complete gamble with a lot of money

Excited for a renovation project and seeing the cemcrete results at someone else's house, we wanted to go this route. Despite 5 sets of friends in the span of a month telling us to beware (Gauteng x 3, WC x 2) we stubbornly persisted. Almost a 100sqm. What a dogshow this turned out to be. Scratches like nothing you've seen, chips easily, rubber leaving marks, dents like crazy. The worst part of our renovation (and we have some shockers). My complaint is mainly down to 3 things: 1) Little to none professional advice in preparation and nothing in writing through a contractor. Understand this, EVERYTHING about this comes down the sub-level hardness, but this is not communicated officially and leaves the company free from obligations and just pointing fingers at the sub-level.

It's a gamble. If it works then great. If it doesn't the company have so far just seemed willing to worm their way out of it with their process making it easy to blame others.

(This was over a year ago, with some engagement back and forth since then but same result...how can we blame others)