A complete gamble with a lot of money with shocking service after issues

Excited for a renovation project and seeing the cemcrete results at someone else's house, we wanted to go this route. Despite 5 sets of friends in the span of a month telling us to beware (Gauteng x 3, WC x 2) we stubbornly persisted. Almost a 100sqm.

What a dogshow this turned out to be. Scratches like nothing you've seen, chips easily, rubber nonsense leaving marks, dents like crazy. The worst part of our renovation (and we have some shockers). My complaint is mainly down to 3 things:

1) Little to none professional advice in preparation. How hard should the floor be, etc. For something so critical.

2) Once I discussed with the contractor, all they could do was to try and find ways to to blame everyone else and using backward logic to try and prove a point. "It wasn't me".

3) A few emails later I am still patiently waiting for a response. Looked at some photos and found the nearest exit to 'it wasn't me'. No commitment to follow through.

I paid a lot of money for this and they have left me incredibly angry (beyond simply disappointed) with making me feel like the villain and having to prove something that I won't be able to.