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<p>My Vehicle was involved in an accident on the 3rd of August, Area towing people took the car to the approved repair centre, I was told an assessor was appointed who went and viewed the car, The Assessor then called me to take time off work and take them to the scene which I did, had an interview with me and told me to fill in some declarations and affidavits in front of a commisioner of oaths, I took time off work again and did so on the same day,Asessor told me he would finalise his report on COB monday 15th August and give me a call the next morning, this never happened, I called santam to enquire they referred me to a new different "internal assesor" who then said he was the one who assessed and went to view the vehicle and was done with his assesment and was waiting on assesor 1* to send him his report, I lodged an accident report with SAPS Amanzimtoti on the same day as the accident stating what has transpired instead santam and its assesors have turned my claim into a witch hunt, calling and intimidating my wife who was never at the scene, and calling the towing company to intimidate them and im told my claim is still awaiting witness verification from a friend of mine who was not involved/at the accident in the first place.</p> <p> </p> <p>When I joined santam i was told it is a leading insurer, these are all marketing lies to suck us dry with high premiums and not settle claims but look for loop holes to get out of paying.</p> <p> </p> <p>As for my broker, Insurers like Santam makes these brokers look untrustworthy while it is Santams Modus Operandi to not settle claims,</p> <p> </p> <p>I regret the day I decided to insure with Santam as I am now 18/08/2016 being told to take more time off work to go to the assesors offices for Lord knows what!!</p>