Disgusting Service

I am beyond disappointed with the experience we had today at Center Court Pavilion. After supporting this establishment for over 10 years, today was the final straw.

A waiter named Fortune, who had just started his shift, brought a pot of boiling hot tea to our table and spilled it directly onto my elderly mother-in-law. This was not because the restaurant was busy or because he was helping multiple tables — it was purely due to his complete lack of care and interest in what he was doing.

What made the situation even worse was his reaction. He did not stop to check if she was burned, did not bring napkins, and did not help clean the boiling water off her dress or legs. He simply walked away as if nothing had happened.

Another waiter briefly came over saying he would check on our order, and then never returned.

The manager later tried to comp our drinks, but I refused because that is not the point. We have tolerated inconsistent service here for years because we genuinely liked the place and understood that everyone has off days. But spilling boiling water on an elderly woman and then showing absolutely no concern or basic human decency is unacceptable.

This was careless, unprofessional, and honestly shocking behavior. After a decade of supporting this restaurant, today proved that customer care clearly means nothing here.

Absolutely unacceptable.