Centracom
2.6|28 reviews
Responds in 43 hours 33 min
LS
Luis S
1 reviews | Active since Member
03 Dec 2025, 10:01
Numerous unsolicited spam calls.
Numerous unsolicited spam calls from them. No option to opt out. No management of their clients. More frustratingly, every call is dropped as soon as you pick up.
Helpful (0)
Replies (2)0
Replies (2)Centracom's replyOfficial
03 Dec 2025, 10:28Good day, Luis.
Centracom, like other Tier One VoIP carriers such as Telkom, Vodacom and MTN, provides services to telecom wholesalers who then allocate numbers to their own clients. These clients are usually large banks, insurers and call centres.
Because of this setup, we don’t have direct visibility of the actual end user. We can’t identify who made a call from a specific number or who that number was originally issued to. This is standard across all major carriers, and none of us can be held directly responsible for how end users behave on the networks.
The calls you received may have come through our network, but the number would have been issued to one of our wholesale partners, who then assigned it to their client.
The POPI Act prevents us from disclosing the identity of that wholesaler. Even so, we’re committed to helping where we can.
If you can send the call details to our Service Desk on 011 695 9000 or service@centracom.co.za, we’ll contact the relevant wholesale partner and request that they instruct their client to stop contacting you. Please note that our involvement is limited by the regulatory constraints mentioned above.
Thank you for your understanding, and we’re here to assist where possible.
Kind Regards,
Centracom
Centracom, like other Tier One VoIP carriers such as Telkom, Vodacom and MTN, provides services to telecom wholesalers who then allocate numbers to their own clients. These clients are usually large banks, insurers and call centres.
Because of this setup, we don’t have direct visibility of the actual end user. We can’t identify who made a call from a specific number or who that number was originally issued to. This is standard across all major carriers, and none of us can be held directly responsible for how end users behave on the networks.
The calls you received may have come through our network, but the number would have been issued to one of our wholesale partners, who then assigned it to their client.
The POPI Act prevents us from disclosing the identity of that wholesaler. Even so, we’re committed to helping where we can.
If you can send the call details to our Service Desk on 011 695 9000 or service@centracom.co.za, we’ll contact the relevant wholesale partner and request that they instruct their client to stop contacting you. Please note that our involvement is limited by the regulatory constraints mentioned above.
Thank you for your understanding, and we’re here to assist where possible.
Kind Regards,
Centracom
Best regards,
Centracom's reply03 Dec 2025, 10:28
Official
Good day, Luis.
Centracom, like other Tier One VoIP carriers such as Telkom, Vodacom and MTN, provides services to telecom wholesalers who then allocate numbers to their own clients. These clients are usually large banks, insurers and call centres.
Because of this setup, we don’t have direct visibility of the actual end user. We can’t identify who made a call from a specific number or who that number was originally issued to. This is standard across all major carriers, and none of us can be held directly responsible for how end users behave on the networks.
The calls you received may have come through our network, but the number would have been issued to one of our wholesale partners, who then assigned it to their client.
The POPI Act prevents us from disclosing the identity of that wholesaler. Even so, we’re committed to helping where we can.
If you can send the call details to our Service Desk on 011 695 9000 or service@centracom.co.za, we’ll contact the relevant wholesale partner and request that they instruct their client to stop contacting you. Please note that our involvement is limited by the regulatory constraints mentioned above.
Thank you for your understanding, and we’re here to assist where possible.
Kind Regards,
Centracom
Centracom, like other Tier One VoIP carriers such as Telkom, Vodacom and MTN, provides services to telecom wholesalers who then allocate numbers to their own clients. These clients are usually large banks, insurers and call centres.
Because of this setup, we don’t have direct visibility of the actual end user. We can’t identify who made a call from a specific number or who that number was originally issued to. This is standard across all major carriers, and none of us can be held directly responsible for how end users behave on the networks.
The calls you received may have come through our network, but the number would have been issued to one of our wholesale partners, who then assigned it to their client.
The POPI Act prevents us from disclosing the identity of that wholesaler. Even so, we’re committed to helping where we can.
If you can send the call details to our Service Desk on 011 695 9000 or service@centracom.co.za, we’ll contact the relevant wholesale partner and request that they instruct their client to stop contacting you. Please note that our involvement is limited by the regulatory constraints mentioned above.
Thank you for your understanding, and we’re here to assist where possible.
Kind Regards,
Centracom
Best regards,
LS
Luis S's updateReviewer Update
03 Dec 2025, 10:41The POPI act protects your wholesaler, but does not protect the consumer from their contact details being sold and unsolicited spam?
Being the service provider, you permit violations of this same POPI act on your network without any regulation or vetting process.
The calls are identified as coming from your network. Since these calls drop, there is no way to unsubscribe from such calls, or even communicate with whoever is calling.
According to the national consumer act it is your obligation to provide us with the source of these calls.
The number you provided here is censored.
Being the service provider, you permit violations of this same POPI act on your network without any regulation or vetting process.
The calls are identified as coming from your network. Since these calls drop, there is no way to unsubscribe from such calls, or even communicate with whoever is calling.
According to the national consumer act it is your obligation to provide us with the source of these calls.
The number you provided here is censored.
LS
Luis S's update03 Dec 2025, 10:41
Reviewer Update
The POPI act protects your wholesaler, but does not protect the consumer from their contact details being sold and unsolicited spam?
Being the service provider, you permit violations of this same POPI act on your network without any regulation or vetting process.
The calls are identified as coming from your network. Since these calls drop, there is no way to unsubscribe from such calls, or even communicate with whoever is calling.
According to the national consumer act it is your obligation to provide us with the source of these calls.
The number you provided here is censored.
Being the service provider, you permit violations of this same POPI act on your network without any regulation or vetting process.
The calls are identified as coming from your network. Since these calls drop, there is no way to unsubscribe from such calls, or even communicate with whoever is calling.
According to the national consumer act it is your obligation to provide us with the source of these calls.
The number you provided here is censored.