I joined Capitec cla...

I joined Capitec claim 2023,after they took over from old mutual cause old mutual was very expensive.... Next thing my aunt passes on the 23rd of february,we took time to get a death certificate,we received it on the 05th of March my cousin claimed and received her lumpsum money,i went to claim on the 6th,on the 7th i receive and email that my claim was declined which is her death certificate when it came it was back with another surname which is none of us know that she was Married we used her ****en surname to all our policies, Now i get lame excuses i need a clarity on that cause its an extended family not a mother or sibling,it was clear from day one when i took a policy that she's my aunt and an extended family