STUDENT REFUND DELAY

I have an issue with the financial administration at The Campus Student Accommodation in Auckland Park. I paid a deposit of R20000 so that I can move in but when I had to move in they told me I have to pay half the annual amount before I can move in. I told them I can’t so I want a refund back. It’s been a month now trying to get hold of their finance department, I have called and email both Shamima Omar and Hillary Modise but they don’t answer any emails or calls. I sent my proof of payment and bank statement as they requested but nothing has been done. Last week Monday ( 6 March 2023 ) I got a chance to get Shimama Omar and she told me that they will refund me by the end of the week but I’m still waiting even today. Hillary does not respond at all and she sent me an invoice for February which is invalid because I’m not a tenant , they didn’t allow me to move in at The Campus student accommodation .I really need that money since well I’m a cash student and I need to pay my new accommodation and buy groceries. My reference number is C2082B. Please intervene and help a student who is need, I need my R20000 back as soon as possible.