Meals refund

I am writing this hoping it can be seen by the organization and the higher authorities.

I don't want to sound like an ungrateful human being lord knows I am grateful for the organization for funding my tertiary studies,food,stationery as well as accomodation. For that I will forever be grateful.

For the past months I raised I concern of a refund that was left in my student account for the academic year 2011.

The reason for me to request this refund which was left in my account was that I had hoped to use the funds the following academic year to fund my Btech Degree which I ended up doing later on with another institution.

Fast forward to my request for a refund from the institution and for them to refund me will be for me to produce a letter from my bursary informing them to release the funds.

But I have been denied that letter from Ceta as the bursary officer believes it the money that should be refunded back to them and not me .

My question to the bursary officer was that how can funds that were due to me especially for my meals which I had to make plan for them at the time because my bursary paid late and now it due to the bursary scheme because them issuing that letter will create a bad audit finding?

I am so disappointed on how this matter was handle and how the resolution was just take it or leave it.