1 reviews | Active since Member
Unbelievably poor service. This place is the "workshop" for authentic autos. I unfortunately trusted authentic and bought a car that came through the CFS. CFS did the pre-delivery inspection and failed to pick up an oil leak, broken L/R window, broken engine mount, streaking wipers, unbalanced wheels and pulling to the left and unexplained cutting out.This car was delivered with a smokkel roadworthy. After going through the ombudsman ( who only cares about the fees they collect and nothing about the public being ****med) I returned the car to authentic and their approved "workshop" After being in their care for 7 weeks, the wheels are still vibrating and the oil leak is worse. I then returned the car to them where it stood for 1.5 days untouched. I collected the car and upon arriving at a friend's place I checked to see if the leak was fixed. it was worse. I contacted Ron, the owner and he arranged to fetch the car and clean it as he paid a carwash to do it and they didn't - a *** story. The guy he sent then told me that he fitted a new tappet cover and OLD gasket. (I was told by Ron that they would do a parts claim from Ford and replace both parts as this they did previously) Rudi the driver also told me that he instructed a ****orker to wash dirty areas but he didn't. There is never communication from Ron and he hardly replies to WhatsApp messages. Between authentic and CFS they lie to protect each other. Do not trust these people. I have been without a car for nearly 8 weeks and it costs R200 to Uber to this hole. I am on my way there now in another Uber. Another R200.