WC
w C
Active since Mar 2009
14
Reviews
0
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Reviews
14 reviews7 months ago
worst delivery (service???) thing in the world
What a terrible company. the drivers lie about phoning you and then just dump your parcel at the warehouse. I got a call from a customer whatever named Celeste and provided an alternate number. i was promised delivery the next day by 1pm ( now 2 days later) At 2 pm I phoned ( waited nearly 7 minutes before the phone was answered and trying the "PRIORITIZED WHATSAPP NUMBER THAT IS NOT REGISTERED ON WHATSAPP!) to enquire about my delivery. Some person then told me that the driver phoned me earleir and i wasnt available. what utter BS! now the delivery is scheduled for tomorrow..... this after i made sure that i was available at the promised time. while i was holding I could hear it talking to a guy who again insistsed taht i wasnt available and then promptly hung up. itried 3 times to call and waited more than 5 minutes -NO ANSWER. then i tried phoning and selected operations - another 3 minutes - ***ol! this is not the first time that this **** has delayed my deliveries and always the "driver phoned...." I phoned again and waited more than 9:42 and miraculously got through to madam celeste. she confirmed that she phoned my the previous day and that she put the parcel in the drivers bay. he simply decided F me and didnt load it. when i asked for a manager she hung up - excellent service. a bunch of lazy ****s that get paid and f... the customers! do not trust this ****house with your parcels.
0 replies
7 months ago
Pathetic chancers
Unbelievably poor service. This place is the "workshop" for authentic autos. I unfortunately trusted authentic and bought a car that came through the CFS. CFS did the pre-delivery inspection and failed to pick up an oil leak, broken L/R window, broken engine mount, streaking wipers, unbalanced wheels and pulling to the left and unexplained cutting out.This car was delivered with a smokkel roadworthy. After going through the ombudsman ( who only cares about the fees they collect and nothing about the public being ****med) I returned the car to authentic and their approved "workshop" After being in their care for 7 weeks, the wheels are still vibrating and the oil leak is worse. I then returned the car to them where it stood for 1.5 days untouched. I collected the car and upon arriving at a friend's place I checked to see if the leak was fixed. it was worse. I contacted Ron, the owner and he arranged to fetch the car and clean it as he paid a carwash to do it and they didn't - a *** story. The guy he sent then told me that he fitted a new tappet cover and OLD gasket. (I was told by Ron that they would do a parts claim from Ford and replace both parts as this they did previously) Rudi the driver also told me that he instructed a ****orker to wash dirty areas but he didn't. There is never communication from Ron and he hardly replies to WhatsApp messages. Between authentic and CFS they lie to protect each other. Do not trust these people. I have been without a car for nearly 8 weeks and it costs R200 to Uber to this hole. I am on my way there now in another Uber. Another R200.
0 replies
33 months ago
Thabo Mokapala of makro is .....
After posting a few reviews here about a R380 refund that has been 5 months in the making. I have still not received my money. my last post on 14 September was follwed by a sweet worthless call from thabo mokapala promissing a refund before the end of the week.. that was 3 weeks ago. thabo also said i should call him if its not done... i gave him a week to fullfil his promise and now his number goes unanswered. whatsapp delivered not read. what is the next step?? my advise is dont buy from the online shop as you deal with untrained staff that give a standard reply when you lodge a query.
2 replies
33 months ago
Makro - champions of bad service
order MAK4575289 This Company collected a faulty producton 16 May 2023. in 2 days, 16 September 2023, it will be 4 months that I requested a refund!!!! how is this posible. i have made phone calls , put on hold, hung up on and after the 3rd call i get "we will escalate the matter" The next excuse is that they have an IT issue.... it is more than likely an operator issue. i was told at the end of june that a refund was logged, but then the incorrect amount was entered. after 2 hellopeter reviews, they posted that they would contact me privately... what a l.o.s why can they not process a simple refund and I promise to never use their platform again? is there a real person that i can speak to to get an answer?
0 replies
34 months ago
the **** poor makro online and their supposed support agents
THIS IS A CONTINUATION OF AN UNFORTUNATE EVENT POSTED A FEW MONTHS AGO. IT IS STILL NOT RESOLVED. I bought and received a cheap gas stove on 15 May 2023.the item was damaged when i opened it. It was returned on 16 May and i have been struggling to get a refund until today 9 August 2023. I have sent emails and made calls to the call centre (i cannot list all the untrained agents i dealt with here) and all the untrained agents can tell me is that it is being escalated. Does this company not care about serving customers? It is enough dealing with attitude in stores when asking for help but when you dealing with the call centre, you get put on hold for minutes and then they hang up. It takes 3 calls to get an "agent" to tell you it is being escalated!!! This is **** poor even for a massmart company in south africa. On 30 August I got an email stating that they will be collecting the faulty product in the next few days!!! the item was collected on 16 MAY 2023!!! how is this possible? i have been told that the piece of **** was with the supplier and the refund was being prepared for payout - that was the last week of July. it is not an IT problen it is a 1D.10T problem. there is no means of contacting them except the number on the website and then its a constant ummmmm and AHHHH , it has been escalated. IT TAKES 3 CALLS BEFORE YOU GET ONE OF THEM TO ANSWER THE CALL. WHAT THE HELL MUST I DO MORE!!! EVERY TIME A NEW REF NO IS ISSUED. THIS IS DONE SO THAT THEY CAN DRAG OUT THE ISSUE AND LEAVE FRUSTARTED CLIENTS WITH NO HOPE OF EVER RECEIVING A REFUND FOR THE **** THEY SELL.
1 reply
34 months ago
Makro no service but its ok, its only massmart
I bought and received a cheap gas stove on 15 May 2023.the item was damaged when i opened it. It was returned on 16 May and i have been struggling to get a refund until today 9 August 2023. I have sent emails and made calls to the call centre (i cannot list all the untrained agents i dealt with here) and all the untrained agents can tell me is that it is being escalated. Does this company not care about serving customers? It is enough dealing with attitude in stores when asking for help but when you dealing with the call centre, you get put on hold for minutes and then they hang up. It takes 3 calls to get an "agent" to tell you it is being escalated!!! This is **** poor even for a massmart company in south africa.
1 reply
43 months ago
Thugs and road hogs at pro-sec technologies
07/12/2022 I had the unfortunate meeting with this company tonight. I was travelling down the M4 from Plumstead towards Constantia main rd (M41) while taking the left turn, a pro-sec vehicle approaching from the Wynberg side jumped in front of me nearly causing a collission. I hooted at the driver who promptly decided to ome to dead stop. as i tried to go around him, he accellerated trying to pin me in the oncoming traffic. I managed to pass him and he then proceeded to blast past me nearly hitting my car. He then procedd to brake in front of me. I passed him again and he then proceded to follow me by driving to the left of me or right on my rear bumper in an attempt to intimidate me. as we approached the Muizenberg M3 turn-off, he pulled into the right turn lane and shouted at me that "i will come Short!" what does pro-sec employ as the staff? I would like an explanation from prosec what this thug meant by that. at my destination, I called the prosec office @ 20H11. The person taht answered the phone suraya, aske dme where the incident happened and identified the thug as reagan. she said that she would report it in the morning and that i would be contacted in the morning... but she didnt ask foe my nmber. thats ok I don't expect anything from them. I hope suraya gave reagan the message.
0 replies
60 months ago
Builders Warehouse BAD, BAD BAD. DONT PROMOTE MANAGERS WHEN THEY DONT KNOW WHAT THEY'RE DOING!
I placed an online order on 31 May 2021. The delivery period was indicated as 3 weeks. after 3 weeks the status had not changed on the website . The customer care consultant asked me what they could do in light of the delay and i asked that the item be delivered as i no longer had a bakkie. when the branch eventually called me after customer care called to ask if they phoned, Rowena phoned and said there was no stock. she then gave me a date of 2-3 weeks. the "manager" Rowena" is inept and knows nothing about a simple follow-up call. she even argues that after my latest call that ANOTHER 3 WEEKS had passed! i phoned on 13july as this was 3 weeks later and again today and THEN only did rowena phone me back! as per rowena, the branch receives a weekly orders update, yet i had to phone to get an update!!! SHOCKING!! I EVEN spoke to Duane Sampson (ANOTHER "MANAGER")and his standard reply is that he knows nothing about it... I have requested that Feroza Joggie, the branch manager contact me. I was told that she was quarantining but she would call me. I'm still waiting for a call... this has been the worst online shopping experience
0 replies
60 months ago
Avoid smartgadget139 like the plague
I found a laptop on Gumtree and email them. Was told the item is available. I drove from plumstead to brackenfell to purchase the item. The service was below standard as my questions aroung graphics and processor speed were not convincingly answered. On my way home Gary phoned me to tell me that the unit I paid for was sold and that I must return it. It turns out that his salesman charged me for the 1tb unit and supplied me with the lower spec unit. (Didn't know his stock) I decided to return the unit and not buy the other unit. I then asked Gary about reimbursing me for my time and fuel I used and he refused. Even denying it was their mistake. Avoid this ****hole and buy from a reputable shop. I always choose to support small companies but this arrogant ah changed my mind. I then drove to Strand and bought a better unit, with assistance from knowledgeable staff that not only know their product but customer service as well. Call Dawid at Essential IT Solutions. 0218534790
1 reply
114 months ago
Atrocious
<p>I joined 2 days ago. tried to register online. system told me that my profile was already active. after numerous attempts to login and phone, online chat, I can still not get into my profile! i spoke to so many dumbasses I dont know who to mention. The websites itself is so bad that every page that opens has to be refreshed. EVERY TIME! The problem started with the first "consultant" taking down my gmail address incorrectly. this was after explaining to her that it uses the first 3 letters of my name and first 3 letters of my surname. When I discovered the F-up the main IT expert "rectified" it by then leaving the @ out of the email addres! do I just cancel the policy and forget the whole debacle? i have so many temporary passwords that i think their system is going to crash soon. been on the phone to them for 13 minutes and asked 2 b called back. 1 hour later......</p>
1 reply
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10 (71.42857142857143%)