Bad Service

What a bad service i got. I bought a complete set of HP 9***L Cartridges on the 2nd of November 2023, when i got home the were not working due to the chip not being recognized by the printer. I immediately contacted the sales Lady who was assisting me by the name Sonja she asked me to screen shot the message that was displayed on the printer which i did and wrote an email to them explaining. I called in the following day only to be told they are still waiting for the supplier to get back to me and i will be updated by Monday the 6th of November2023 non complication was made by them. I took the cartridges back on the 7th of November 2023. Upon my arrival i was told straight in my dace i hope be getting my refund as they need to be checked by the supplier and get feed back, as for the refund i hope get it cause they don't know what the out come from the supplier will say. The lady was rude in all her explanation and when ever i was question she would shut me down. Now am waiting for them to get responses from the supplier while i wait for something that i bought without receiving anything in the end worse when i requested to buy something with that credit i had i was told i will have to pay again. The service i got was very bad.