Bad Customer Experience.

So I was assigned to book a year end function for my team at Standard Bank and we all voted on going to experience the Soweto lifestyle the bungee jumping and the famous Chaf Pozi Braai. So I got ahold of a lady called Zama from Chaf Pozi, I told her that I wanted to make a booking and in order for me to do this I require her to supply me with an invoice to submit to the Standard Bank Finance Dept. The first contact I had with Zama was about 2-3 weeks ago, and to this day I have not received the invoice from this lady. I fear that I am going to be taking important delegates of the bank to Soweto only to find that they will not be indulging in a full South African Experience all because of an Invoice that I am still waiting for from CHAF POZI.