CB
Chamberlains Building Material & Hardware
Unclaimed Business
CB
Chamberlains Building Material & Hardware
Unclaimed Business
22 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#3
in Construction & Hardware
NPS Score
62
Recommended: Very Likely
Review Distribution
3.5|22 Reviews
May '25 - Apr '26
5(55%)
4(5%)
3(0%)
2(0%)
1(40%)
5(55%)
4(5%)
3(0%)
2(0%)
1(40%)
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Monica M
1 reviews | Active since Jan 2020
17 Mar 2026, 11:43
Horrible rac**t experience at Chamberlains Silver Lakes
I had a horrible experience today at Chamberlains Silver Lakes. I felt small, just because Iam a Black lady against White old man! I have been a customer since we started building in 2025 and I thought it was their policy that all customers have to pay first if you are buying paint that is not a standard colour, but today I saw that this is not the case because whilst I had paid and was waiting for them to mix my paint I observed that they gave a white customer his mixed paint before he actually paid! A black guy came after him and he was told to go and pay 1st! I asked the teller why this is so and before she could answer the white guy she was busy helping angrily told me to wait my turn, I answered I have already paid just waiting for my paint then he called me a *****!! Management came after that and they tried to diffuse the situation but I still feel I was treated this way because of the colour of my skin!
Helpful (0)
|Replies (0)MM
Monica M
1 reviews | Active since Jan 2020
17 Mar 2026, 11:43
Horrible rac**t experience at Chamberlains Silver Lakes
I had a horrible experience today at Chamberlains Silver Lakes. I felt small, just because Iam a Black lady against White old man! I have been a customer since we started building in 2025 and I thought it was their policy that all customers have to pay first if you are buying paint that is not a standard colour, but today I saw that this is not the case because whilst I had paid and was waiting for them to mix my paint I observed that they gave a white customer his mixed paint before he actually paid! A black guy came after him and he was told to go and pay 1st! I asked the teller why this is so and before she could answer the white guy she was busy helping angrily told me to wait my turn, I answered I have already paid just waiting for my paint then he called me a *****!! Management came after that and they tried to diffuse the situation but I still feel I was treated this way because of the colour of my skin!
0
Replies (0)CT
Christine T
1 reviews | Active since Jan 2020
18 Feb 2026, 09:58
Material at Chamberlain's for ceiling repairs.
Very bad service. Went in gave them a list what we need for the material for the ceiling. Paid for everything, just for the delivery, not everything on the list what we told them we need to repair the ceiling. Delivery also very unprofessional, people very rude. Experience very bad.
Helpful (0)
|Replies (0)CT
Christine T
1 reviews | Active since Jan 2020
18 Feb 2026, 09:58
Material at Chamberlain's for ceiling repairs.
Very bad service. Went in gave them a list what we need for the material for the ceiling. Paid for everything, just for the delivery, not everything on the list what we told them we need to repair the ceiling. Delivery also very unprofessional, people very rude. Experience very bad.
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Replies (0)GH
Georg H
1 reviews | Active since Jan 2020
17 Feb 2026, 09:17
Using gloves 3 times and they break.
I purchased a pair of gloves, and after using them 3 times in 3 weeks of owning them, the lether on the fingertips started coming off, after taking the back to exchange them, I was told that sorry u have used them and they can't take it back, what the @#$%%^. They only lasted 3 weeks, and 3 times of use.
Helpful (0)
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Georg H
1 reviews | Active since Jan 2020
17 Feb 2026, 09:17
Using gloves 3 times and they break.
I purchased a pair of gloves, and after using them 3 times in 3 weeks of owning them, the lether on the fingertips started coming off, after taking the back to exchange them, I was told that sorry u have used them and they can't take it back, what the @#$%%^. They only lasted 3 weeks, and 3 times of use.
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Replies (0)G
MJvV
Morné Janse van Vuuren
1 reviews | Active since Jan 2020
26 Jan 2026, 05:29
Good vibebs
Chamberlain's Thank you for the kind people on the floor. I was help fast in my section I needed help. Just a word of advice - staff also just standing around on their phones and as I was walking around I had one persons asking me if he can help I found two guys on their phones watching something so that just looks unprofessional. Overall I had a good experience at Chaimberlains close to Kaylami
Helpful (0)
|Replies (0)MJvV
Morné Janse van Vuuren
1 reviews | Active since Jan 2020
26 Jan 2026, 05:29
Good vibebs
Chamberlain's Thank you for the kind people on the floor. I was help fast in my section I needed help. Just a word of advice - staff also just standing around on their phones and as I was walking around I had one persons asking me if he can help I found two guys on their phones watching something so that just looks unprofessional. Overall I had a good experience at Chaimberlains close to Kaylami
0
Replies (0)DP
Dan P
1 reviews | Active since Jan 2020
24 Jan 2026, 12:33
Hopeless customer service
Chamberlain sold be substandard washing line poles which bent immediately after installation. Upon trying to contact them for feedback and a resolution, I get endless numbers to contact to beg for service and assistance. Hopeless customer service.
Helpful (0)
|Replies (0)DP
Dan P
1 reviews | Active since Jan 2020
24 Jan 2026, 12:33
Hopeless customer service
Chamberlain sold be substandard washing line poles which bent immediately after installation. Upon trying to contact them for feedback and a resolution, I get endless numbers to contact to beg for service and assistance. Hopeless customer service.
0
Replies (0)MK
MA
Mr A
1 reviews | Active since Jan 2020
24 Oct 2025, 14:13
PHENOMENAL CUSTOMER SERVICE: Chamberlain Kyalami
The level of Customer Satisfaction received from Chamberlains-Kyalami between last Friday, 17 October 2025 and Saturday, 18 October 2025 was nothing short phenomenal. Samson was excellent in assisting to source the required for four units of TAP HEADPART COBRA EXTENDED RB PP-FSPRA3OT-7FP01. Unfortunately, there was a bit of a mishap as I made a normal EFT payment expecting the payment to reflect before the close of business so that I could receive delivery of he paid-for goods on Saturday morning before 10:00 AM as I had already booked a plumber for 10:00 AM. In the true tradition of Service Excellence I received a call from Kobus ( I hope I have the name recorded correctly as I had been speaking to several people last Friday) at the said branch at approximately 5:00 PM who advised that he will check if the payment was reflecting on Saturday morning and would arrange the delivery as promised. I was somewhat surprised when, true to his word, he called at about 5 minutes after the store's opening time, confirming that the payment had been received and that the tap heads will be delivered before 10:00 AM. The goods were delivered to my doorstep by Sesona (the driver for Chamberlain Kyalami) at 09:35 AM . He was very professional and asked me to inspect the goods in the package to check for correctness. It has been a VERY, VERY long time since I have experienced customer service (a rare commodity and a dying service in a stressed South African Economy) , let alone SPECTACULAR CUSTOMER SERVICE. Well done to the Leadership and Team at Chamberlain Kyalami. I will be dealing exclusively with this store going forward.
Helpful (0)
|Replies (0)MA
Mr A
1 reviews | Active since Jan 2020
24 Oct 2025, 14:13
PHENOMENAL CUSTOMER SERVICE: Chamberlain Kyalami
The level of Customer Satisfaction received from Chamberlains-Kyalami between last Friday, 17 October 2025 and Saturday, 18 October 2025 was nothing short phenomenal. Samson was excellent in assisting to source the required for four units of TAP HEADPART COBRA EXTENDED RB PP-FSPRA3OT-7FP01. Unfortunately, there was a bit of a mishap as I made a normal EFT payment expecting the payment to reflect before the close of business so that I could receive delivery of he paid-for goods on Saturday morning before 10:00 AM as I had already booked a plumber for 10:00 AM. In the true tradition of Service Excellence I received a call from Kobus ( I hope I have the name recorded correctly as I had been speaking to several people last Friday) at the said branch at approximately 5:00 PM who advised that he will check if the payment was reflecting on Saturday morning and would arrange the delivery as promised. I was somewhat surprised when, true to his word, he called at about 5 minutes after the store's opening time, confirming that the payment had been received and that the tap heads will be delivered before 10:00 AM. The goods were delivered to my doorstep by Sesona (the driver for Chamberlain Kyalami) at 09:35 AM . He was very professional and asked me to inspect the goods in the package to check for correctness. It has been a VERY, VERY long time since I have experienced customer service (a rare commodity and a dying service in a stressed South African Economy) , let alone SPECTACULAR CUSTOMER SERVICE. Well done to the Leadership and Team at Chamberlain Kyalami. I will be dealing exclusively with this store going forward.
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Replies (0)