Frustrated!!!

The way I love Chamdor, even when I let things slide they just keep dissapointing me! I sent an enquiry with a picture on the whatsapp number 082 444 6432 asking for a price of a bridal lace on Thursday the 12th June 2025, today is the 17th June 2025 and I'm still waiting. I'm almost losing my loyal customer, she's waiting for a quotation. The material is not on the website, I followed up my enquiry this morning, still nothing. I did receive a 011 call earlier I assumed it's them, but it only rang twice and dropped.