Poor service

The place is absolutely beautiful but the service is terrible, we called to confirm about rates and spoke to a guy named Kogan who was taking bookings and he gave us rates and told us he will send us a confirmation email with all details which he never did.......then when we got to the venue he doubled our rates and told us we didn't understand him properly. The following day when we asked him about the spa treatment that was included he changed the story and told us he charged us wrong rates he will rufund us the next day before we check-out ( which we're still waiting for till today). We're trying to follow up on the refund and the guy is no where to be found and the lady we got said her office if far from his office. Their phones hardly even go through.

Secondly, we ran out of soap so we went to the reception (because our landline was not working and we reported it but nothing happened) and asked one the ladies if we could get some soap and shower caps and the lady told us that we only get it once since it's complimentary to people booked in the self-catering units (and we were actually at the hotel units). All in all i was not happy with the service and i actually felt like the only people they prioritized were the golfers.

Good food, Great place, Amazing waiters and waitresses 👌