CU
Change u deserve hair and beauty collection
Claimed Business
CU
Change u deserve hair and beauty collection
Claimed Business
116 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Change u deserve hair and beauty collection delivers strong hair product quality and friendly consultant interactions, earning praise from many satisfied customers. However, recurring billing issues, particularly unauthorized or duplicate debit order deductions, significantly undermine trust. Communication breakdowns during complaint resolution and delayed shipping further detract from the overall experience, creating a mixed picture despite a loyal customer base.
Top Strengths:
- •Product Quality & Treatment Results: Customers consistently praise the quality, softness, and authenticity of hair products. Repeat purchases are common, with many describing the hair as matching or exceeding expectations. Bonus gifts and accessories add perceived value.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Beauty & Personal Care
NPS Score
23
Recommended: Likely
Review Distribution
4.2|116 Reviews
May '25 - Apr '26
5(68.4%)
4(12%)
3(6%)
2(3.4%)
1(10.3%)
5(68.4%)
4(12%)
3(6%)
2(3.4%)
1(10.3%)
Recent reviews (116)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceP
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Kenalemang
1 reviews | Active since Jan 2020
6 Mar 2026, 12:35
I am happy about the...
I am happy about the hair thank you so much to the lady that help me to change the hair she have is lovely
Helpful (0)
|Replies (0)K
Kenalemang
1 reviews | Active since Jan 2020
6 Mar 2026, 12:35
I am happy about the...
I am happy about the hair thank you so much to the lady that help me to change the hair she have is lovely
0
Replies (0)E
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inocentia M
1 reviews | Active since Jan 2020
5 Mar 2026, 12:10
Bad service
Very bad service. I paid the full amount for my hair order, but after paying they still debited my account two more times. When I asked for a refund, they told me I would only receive it on the day the money was debited, which is unacceptable. I would not recommend ordering from this company because even after paying the full amount, they may still debit your account again. This experience has been very frustrating and disappointing.
Helpful (0)
|Replies (0)iM
inocentia M
1 reviews | Active since Jan 2020
5 Mar 2026, 12:10
Bad service
Very bad service. I paid the full amount for my hair order, but after paying they still debited my account two more times. When I asked for a refund, they told me I would only receive it on the day the money was debited, which is unacceptable. I would not recommend ordering from this company because even after paying the full amount, they may still debit your account again. This experience has been very frustrating and disappointing.
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Replies (0)