Change u deserve hair and beauty collection
Based on recent customer reviews, Change u deserve hair and beauty collection delivers strong hair product quality and friendly consultant interactions, earning praise from many satisfied customers. However, recurring billing issues, particularly unauthorized or duplicate debit order deductions, significantly undermine trust. Communication breakdowns during complaint resolution and delayed shipping further detract from the overall experience, creating a mixed picture despite a loyal customer base.
TrustIndex
0
Score
Ranking
#7
in Beauty & Personal Care
NPS Score
23
Recommended: Likely
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am happy about the hair thank you so much to the lady that help me to change the hair she have is lovely
1 reviews | Active since Jan 2020
I am happy about the hair thank you so much to the lady that help me to change the hair she have is lovely
1 reviews | Active since Jan 2020
Very bad service. I paid the full amount for my hair order, but after paying they still debited my account two more times. When I asked for a refund, they told me I would only receive it on the day the money was debited, which is unacceptable. I would not recommend ordering from this company because even after paying the full amount, they may still debit your account again. This experience has been very frustrating and disappointing.
1 reviews | Active since Jan 2020
Very bad service. I paid the full amount for my hair order, but after paying they still debited my account two more times. When I asked for a refund, they told me I would only receive it on the day the money was debited, which is unacceptable. I would not recommend ordering from this company because even after paying the full amount, they may still debit your account again. This experience has been very frustrating and disappointing.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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