CG
Chateux Gateux
Unclaimed Business
CG
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Chateux Gateux
Chateux Gateux has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Chateux Gateux across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
Richard M
1 reviews | Active since Jan 2020
11 Jun 2025, 10:00
Pathetic customer service
You place an order and pay extra for a large cake, they send you the smaller one, apparently expecting people not to notice. When you contact them to rectify the matter they don't even apologize or attempt to rectify the issue. Do not use this service, as they have absolutely no customer service!
Helpful (0)
|Replies (0)RM
Richard M
1 reviews | Active since Jan 2020
11 Jun 2025, 10:00
Pathetic customer service
You place an order and pay extra for a large cake, they send you the smaller one, apparently expecting people not to notice. When you contact them to rectify the matter they don't even apologize or attempt to rectify the issue. Do not use this service, as they have absolutely no customer service!
0
Replies (0)PN
Preddeshan N
1 reviews | Active since Jan 2020
31 Mar 2025, 12:49
Old cake and lies
I bought a slice of the baked chocolate cheese cake. It was old, like rubber . The cream cheese was yellow in colour. I called to complain and spoke to a lady by the name of Leo. She said she will investigate. When she called she **** and said the piece of cake I bought was cut this morning from a frozen cake. If anyone knows, their cakes are generally frozen and fresh. When I told her it can't be and she was lying, I said I will return the piece of cake and show them in front of customers, she quickly changed her story saying she was still investigating.
Helpful (0)
|Replies (0)PN
Preddeshan N
1 reviews | Active since Jan 2020
31 Mar 2025, 12:49
Old cake and lies
I bought a slice of the baked chocolate cheese cake. It was old, like rubber . The cream cheese was yellow in colour. I called to complain and spoke to a lady by the name of Leo. She said she will investigate. When she called she **** and said the piece of cake I bought was cut this morning from a frozen cake. If anyone knows, their cakes are generally frozen and fresh. When I told her it can't be and she was lying, I said I will return the piece of cake and show them in front of customers, she quickly changed her story saying she was still investigating.
0
Replies (0)PM
SN
Sylvia N
1 reviews | Active since Jan 2020
28 Sept 2024, 14:47
Poor service and ****
I had placed an order which never arrived and got a notification stating that my order has been cancelled with no refund meanwhile I was still waiting for the driver who had just called me to confirm my address . I feel ****med at this point cause neither is the service or my refund Recieved.
Helpful (0)
|Replies (0)SN
Sylvia N
1 reviews | Active since Jan 2020
28 Sept 2024, 14:47
Poor service and ****
I had placed an order which never arrived and got a notification stating that my order has been cancelled with no refund meanwhile I was still waiting for the driver who had just called me to confirm my address . I feel ****med at this point cause neither is the service or my refund Recieved.
0
Replies (0)JR
Jenny R
1 reviews | Active since Jan 2020
13 Apr 2024, 09:06
False adverti*****t
Hi they have a special slice of cake and a cappuccino for 75 rand. I went to the durban north branch to purchase a slice of red velvet and cappuccino. To my dismay when I reached home to eat my cake it was half the size compare to the slice I normally get. Called the store the manager tells me if I had the cake she could have done something. I stay in reservoir hills and to go back to Durban North is not on. I will be thinking twice to purchase from the store again.
Helpful (0)
|Replies (0)JR
Jenny R
1 reviews | Active since Jan 2020
13 Apr 2024, 09:06
False adverti*****t
Hi they have a special slice of cake and a cappuccino for 75 rand. I went to the durban north branch to purchase a slice of red velvet and cappuccino. To my dismay when I reached home to eat my cake it was half the size compare to the slice I normally get. Called the store the manager tells me if I had the cake she could have done something. I stay in reservoir hills and to go back to Durban North is not on. I will be thinking twice to purchase from the store again.
0
Replies (0)ES
TR
Thakhani R
1 reviews | Active since Jan 2020
29 Nov 2022, 14:33
Most delicious cake there ever was
Let us be honest, THERE IS NO CAKES better than those from Chateux Gateux. Or call I badly pronounce "Chatau Gatau" when I joke with my family. We had a Chateux Gateux cake this weekend with my family. 8 whole slices and 4 flavours. Individual seperated from each other. First the packaging is amazing, too beautiful to eat, then two...aaah the taste of the cakes is so divine it hits softly it is so tasty and delicious. I am telling you words can not do justice to the quality of their cakes. You have to go buy it and eat it yourself, you will tell me about it. You will love itm every bit of it and want more even. All flavours are so delicious but my two favourites are chocolate and red velvet. But then again all of them are nice.
Helpful (0)
|Replies (0)TR
Thakhani R
1 reviews | Active since Jan 2020
29 Nov 2022, 14:33
Most delicious cake there ever was
Let us be honest, THERE IS NO CAKES better than those from Chateux Gateux. Or call I badly pronounce "Chatau Gatau" when I joke with my family. We had a Chateux Gateux cake this weekend with my family. 8 whole slices and 4 flavours. Individual seperated from each other. First the packaging is amazing, too beautiful to eat, then two...aaah the taste of the cakes is so divine it hits softly it is so tasty and delicious. I am telling you words can not do justice to the quality of their cakes. You have to go buy it and eat it yourself, you will tell me about it. You will love itm every bit of it and want more even. All flavours are so delicious but my two favourites are chocolate and red velvet. But then again all of them are nice.
0
Replies (0)F