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"Dear Checkers liquor festival mall

I visited your on 19 September 3025 and had an issue with the pricing of an item. The price displayed was different from what I was charged at the checkout. When I brought this to the attention of the staff member, Sphiwe, he responded in a manner that I found unprofessional. Specifically, when I tried to resolve the issue, Sphiwe claimed that I was the one who didn't understand English.

I was taken aback by his response, as I believe it's essential for customer-facing staff to communicate effectively and respectfully, regardless of any potential misunderstandings. I hope you will address this matter and ensure that your staff are trained to handle customer complaints in a professional and courteous manner.

Thank you for your attention to this matter.

Sincerely, Noxolo 0817666162