Disappointing Experience at Checkers Olivedale Corner

I recently visited Checkers Olivedale Corner for groceries. While paying, I asked my sister to get a disposable vape. She was delayed, so I went to assist her at the cigarette section. The cashier handed over a product, which felt suspiciously light. When I questioned it, she assured me it was a vape.

After purchasing and opening it, we discovered it was only two liquid pods. We returned to the store, and the Front Admin Manager, Tshidi Seshoko, refused to take it back since it was opened. The cashier, Dabey Maholoko, denied everything—including my presence—claiming only my sister was there and requested the item.

Cameras would confirm my presence and conversation with Dabey. Tshidi tried to resolve it with another manager, who showed no interest and ignored us. Ultimately, we were dismissed without help.

Why employ staff in the cigarette section who lack knowledge and cashiers who deny their actions? An admission of the mistake and an apology would have sufficed. Instead, it felt like our word against Dabey’s. I want a refund and will not shop there again.

Thank you. Phumi