PS
Phumzile S
Active since Sep 2012
14
Reviews
0
Industries
Reviews
14 reviews11 months ago
Renico Property & Industrial Holdings | Withholding Deposit Interest Owed to Tenants
I’m writing to share my frustrating and disappointing experience with Renico regarding the interest earned on a deposit I paid in 2017/2018, which has never been refunded. During my tenancy, the lease account was transferred from one tenant to another at least two or three times, and Renico simply transferred the deposit each time to the new lease account holder, no questions asked. In 2023, the lease account was transferred to me again, without any issues or clarifications from Renico. When I moved out recently, I served my notice four working days late. Despite being a tenant there for eight years, Renico insisted on penalizing me for the late notice with a full month’s rent. When I questioned the penalty, Marcell Steyn initially referenced a clause that only applies to fixed-term contracts. When I pointed out that I was on a month-to-month lease, they then pointed to another clause saying a penalty still applies, although it didn’t specify the amount. It seems they decide what to charge you based on what suits them at the time. Renico also charged me for repairs, even though no inspection was done when I moved in, which they know. They did an inspection only when I moved out, and I was charged for those repairs. When I remembered that interest is supposed to be paid on the deposit, I asked them to include it to offset the R2,000+ they claimed I still owed. After several follow-ups, Renico finally sent me a screenshot of an Excel spreadsheet showing they had manually calculated 4% interest for the short period I was the lease account holder. They claimed they only owe me just over R300 because the interest “only” applies to the period I held the lease account. They refused to pay the interest earned during the years when the deposit was in the previous tenants’ names, even though they transferred the deposit each time without paying out the interest or disclosing that it even existed. It appears they simply kept that interest for themselves, despite it rightfully belonging to the tenants. I’ve looped the previous lease account holders into my emails so Renico can no longer ignore them. Shockingly, Renico is now ignoring the other account holders’ rightful claims to this interest. I strongly encourage anyone who has stayed in a Renico property to check if they ever received their deposit back with interest. If not, ask for it. Your deposit was invested and earned interest, which Renico seems to keep for themselves unless you demand it. This lack of transparency and refusal to pay out the interest will be part of a formal complaint I’ve lodged. I’ll also be sharing this on social media so that more former tenants are aware and can demand what’s owed to them. Tenants deserve fair treatment and transparency, especially when it comes to their own money.
0 replies
11 months ago
Faulty Samsung Washing Machine – Ongoing Issues, No Resolution, and Terrible Service
We purchased a brand new Samsung washing machine, and from the start, it hasn’t worked properly. The machine is supposed to go through three cycles: wash, rinse, and spin. However, once it reaches the spin cycle, it goes into a loop spinning, pouring water, spinning again, pouring more water and it never stops. You have to manually stop the machine. On one occasion, we left it on overnight by mistake, and it ran the entire night in the spin cycle until we stopped it in the morning. This is clearly not normal and indicates a serious malfunction. We reported this issue to Samsung and were told to do a troubleshooting process, which we completed. Now they claim the troubleshooting wasn't "sufficient" and needs to be repeated. Every time we book for this troubleshooting to be done, someone calls and then hangs up as soon as I answer after 1–2 seconds. Immediately after that, they cancel the inquiry, and we have to rebook again from scratch. I have evidence on my phone showing that I answered every single call from the troubleshooting team, and in every instance, the call was dropped right after I answered. Just last night, I called again to report the issue again and was told someone would call me. That person called around 7 p.m., and once again, the call was dropped the moment I answered. When I contacted Samsung’s WhatsApp support, I was told the technician canceled the booking because I didn’t answer completely false and unacceptable. This has happened repeatedly, and I’ve had to rebook multiple times. I’ve also asked them why troubleshooting needs to be repeated when the initial issue clearly shows a hardware or software malfunction. The machine is not doing what it is supposed to do. This is not a setting issue; it’s a fault with the machine itself. We’ve given Samsung multiple chances to resolve this, and they’ve failed to provide a working product or a reliable service experience. At this point, we are demanding that Samsung collect their faulty machine and provide us with a full refund. We are extremely disappointed with both the product and the level of service received.
174 replies
13 months ago
Disappointing Experience at Checkers Olivedale Corner
I recently visited Checkers Olivedale Corner for groceries. While paying, I asked my sister to get a disposable vape. She was delayed, so I went to assist her at the cigarette section. The cashier handed over a product, which felt suspiciously light. When I questioned it, she assured me it was a vape. After purchasing and opening it, we discovered it was only two liquid pods. We returned to the store, and the Front Admin Manager, Tshidi Seshoko, refused to take it back since it was opened. The cashier, Dabey Maholoko, denied everything—including my presence—claiming only my sister was there and requested the item. Cameras would confirm my presence and conversation with Dabey. Tshidi tried to resolve it with another manager, who showed no interest and ignored us. Ultimately, we were dismissed without help. Why employ staff in the cigarette section who lack knowledge and cashiers who deny their actions? An admission of the mistake and an apology would have sufficed. Instead, it felt like our word against Dabey’s. I want a refund and will not shop there again. Thank you. Phumi
0 replies
13 months ago
Navigating Contract Challenges with Vodacom: A Struggle for Resolution
I currently have a month-to-month data contract with Vodacom, but my experience trying to cancel it has been frustrating. Initially, my 24-month contract was supposed to end, and I moved to a month-to-month contract in June 2024, which was confirmed by Vodacom. I was assured I could cancel anytime. In December, I was offered another deal and upgraded my package. I confirmed that cancellation would still be possible anytime. However, two months later, when I attempted to cancel, I was told the contract was no longer month-to-month. After requesting a review of the December call recording, Vodacom acknowledged their mistake and reverted me back to the June plan. Despite explaining that I wanted to cancel entirely, Vodacom said they'd review the June recording and let me know. It's now been three weeks since my follow-up, and I still haven't received any updates. Meanwhile, I'm obligated to pay monthly fees to protect my credit score, despite wanting to resolve this matter. Attempts to get help have led to pressure to take on another offer, which I can't afford. I hope my experience helps others and that Vodacom can address issues like mine more efficiently.
542 replies
16 months ago
Love the Quality, but Disappointed with Buttons on Forever New Dresses
I’ve always been a fan of Forever New and love their items for their stylish designs and top-quality material. I consistently receive compliments whenever I wear their dresses. However, I am disappointed with the durability of the buttons. On one of my dresses, I lost a button after just the first hand wash. On another dress, a button came off on the very first day I wore it. This issue is quite frustrating, considering how much I adore their clothing. I hope Forever New can look into improving the quality of their buttons to match the high standards of the rest of their garments. Despite this, I still appreciate the brand and would love to continue wearing their beautiful dresses.
0 replies
16 months ago
Urgent Claim Unanswered by Assopol Life
I am writing to express my deep frustration and disappointment with Assopol Life. My husband recently passed away, and during this incredibly difficult time, I have been trying to file a claim to cover the burial costs. Despite numerous attempts to contact them via their customer service line, I have not received any response. Each call ends with no answer, leaving me feeling hopeless and defeated. In our time of greatest need, it is disheartening to experience such lack of support. Instead of receiving assistance, we are spending more money on airtime with no progress on our claim. After many failed attempts, I have reached a point where I feel completely let down by the service. I urge Assopol Life to address this issue immediately and provide the necessary assistance to honor the claim.
56 replies
26 months ago
Disputing Fridge Damage Claim: Load Shedding Not a Factor
Our claim for a damaged fridge was unfortunately rejected by Absa Idirect. Their reasoning, conveyed over the phone, was that the damage resulted from an electrical breakdown caused by load shedding. We firmly disagree with this assessment. Our email response to Absa Idirect, addressed to two specific claims consultants, highlighted that our fridge was protected by a solar system and therefore not impacted by the load shedding. We have followed up twice via email but haven't received any feedback. They needed to reevaluation our claim, considering the presence of the solar system which negates their initial assessment but no response from them.
168 replies
26 months ago
Loadshedding damaging our appliances and claims get declined.
We filed a claim after our fridge stopped working. Absa Idirect came to assess the fridge, but since then, we haven't received any communication from them except when we call, and even then, there's been no progress. Sometimes they promise to call with updates, but the call never comes. Today, when I phoned them again, I was told the claim had been declined long ago, with no notification given to us. I've been informed that the consultant who handled the claim will be asked to send the decline letter and instructions for disputing the claim if we wish to do so. The reason for declining the claim is that the fridge's oil component failed. Considering the fridge's age, it's understandable that components will start to fail, especially with frequent power outages damaging our appliances. I'm canceling this cover because it's of no use in times of need. In my personal opinion, it seems as though they looked at the age of the policy holder and her location and they decided to decline the claim as looks easier to get away with it without a fight.
58 replies
28 months ago
Falsely billed for subscriptions
I discovered subscription fees on my monthly invoice. Upon investigation, Vodacom asserted that either I, as the account holder, or someone connected to my Wi-Fi (Vodacom data contract) had subscribed to certain services. This raises significant security concerns, suggesting that anyone connecting to my Wi-Fi can freely subscribe to services for which I would be held liable. It is alarming that such a security issue exists without any explicit clause in the contract notifying me of this risk. Furthermore, Vodacom claims that Smart Technology and Telecoming are third-party service providers for which I am being billed. However, Smart Technology has confirmed via email that they have no record of any subscriptions under my name and have not billed me for any services. Despite this, Vodacom failed to provide me with the contact details for Telecoming, hindering my ability to address the issue directly with them. I requested an itemized billing statement from Vodacom to validate the charges and prove the involvement of these third-party services. However, when checking the app for itemized billing, no data was available. Upon contacting Vodacom, I was informed that their itemized billing only reflects "Purchased content" without breaking down the amounts or stating the service provider, making it impossible to substantiate Smart Technology's billing for their services. This lack of transparency poses a significant challenge as I am unable to prove the legitimacy of these charges. As a customer, I find it perplexing that Vodacom cannot provide evidence of the third-party services I am being billed for, leaving me in a precarious situation. I have thoroughly checked all devices connected to the household Wi-Fi using the number Vodacom provided me *135*997#, and no one has subscribed to the mentioned providers. As a result, I'm unable to cancel the mentioned subscriptions, resulting in ongoing daily charges. This is completely unfair and causes undue stress.
258 replies
29 months ago
My Request Redirected to the Wrong Policy
My mom has had policies with Metropolitan for over 20 years, and when I started working, I decided to choose them for my policies as well, given my mom always spoke highly of them. Recently, I sent them an email clearly stating my details, including my ID number, requesting a change in my investment policy. The request explicitly mentioned the change should be made to my investment policy, as I have multiple policies with them. Shockingly, they took that request and app**** it to my mom's Retirement Annuity 😳. My mom noticed the debit was no longer coming off her account for her Retirement Annuity. After calling them more than 5 times, it came to light that they mistakenly app**** a request I sent them about my investment policy to my mom's Retirement Annuity. Since then, I've called them about 6 times, and they put me on hold until it eventually cuts. I've sent emails with no replies. How could they mix up my policies with my mom's policies?! I am incredibly disappointed. They are not giving it the attention it deserves, and my mom is super frustrated. If they decide to fix this, I hope they won't expect my mom to back-pay for the months they haven't debited, and I hope they compensate for the months they didn't debit so that her policy payout is not affected. She is incredibly stressed, and I regret joining Metropolitan as it now impacts her policies. I'm baffled at how they can make such a mistake with policies belonging to two different people. I've decided to move my policies elsewhere.
71 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
10 (71.42857142857143%)