Assupol Life
Claimed Business
AI Review Summary
Based on recent customer reviews, Assupol Life delivers a deeply troubled customer experience across virtually every service dimension. Customers consistently report severe delays in funeral and life cover claim payouts, broken communication promises, unauthorized debits after policy cancellations, and a near-total absence of proactive updates. The rare positive experiences, where named agents deliver compassionate and efficient service, are dramatically outnumbered by accounts of distress, financial harm, and institutional indifference.
Top Strengths:
- •Agent Quality & Customer Care: A handful of named agents like Smangele, Potlako Nyawane, Thokolize Chiliza, and Nomsa receive heartfelt praise for empathy and professionalism. These individuals demonstrate that excellent service is possible within the organization.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Funeral Insurance
5 hours 23 minutesAverage Time To Reply
-74 NPSRecommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 5 hours 31 min to reply
TrustIndex
0
Score
Ranking
#9
in Funeral Insurance
Avg Reply
5 hours 23 minutes
NPS Score
-74
Recommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 5 hours 31 min to reply
Review Distribution
1.2|280 Reviews
May '25 - Apr '26
5(3.4%)
4(0.8%)
3(0.4%)
2(2.3%)
1(93.1%)
5(3.4%)
4(0.8%)
3(0.4%)
2(2.3%)
1(93.1%)
Recent reviews (280)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sipho M
1 reviews | Active since Jan 2020
16 Mar 2026, 15:17
Poor Service and Excessive Delays
I am very disappointed with the level of service received from Assupol regarding an insurance claim our office has been assisting with. The claim was initially submitted in April 2025, and despite full cooperation and the submission of all requested documentation, the matter remains unresolved nearly a year later.Throughout this period we have responded to every request from the claims department and have made several follow-ups. In January 2026, we were informed that the matter could not be processed because the monthly quota had already been reached and that it would be referred for February scheduling.We are now well past that period and there has been no meaningful feedback or indication of progress.The prolonged delay and lack of communication in handling this matter has been extremely frustrating and falls far below the level of service one would reasonably expect.
Helpful (0)
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Sipho M
1 reviews | Active since Jan 2020
16 Mar 2026, 15:17
Poor Service and Excessive Delays
I am very disappointed with the level of service received from Assupol regarding an insurance claim our office has been assisting with. The claim was initially submitted in April 2025, and despite full cooperation and the submission of all requested documentation, the matter remains unresolved nearly a year later.Throughout this period we have responded to every request from the claims department and have made several follow-ups. In January 2026, we were informed that the matter could not be processed because the monthly quota had already been reached and that it would be referred for February scheduling.We are now well past that period and there has been no meaningful feedback or indication of progress.The prolonged delay and lack of communication in handling this matter has been extremely frustrating and falls far below the level of service one would reasonably expect.
0
Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
16 Mar 2026, 06:36
Annoyed customer
Since January trying to cancel assupol policy,and in February their consultant called after sending numerous emails for cancellation,i was told to that i will be repaid for the money deducted in February but again in March they have deducted,i hate the run around i am given when they have to cancel their policy
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Eunice P
1 reviews | Active since Jan 2020
16 Mar 2026, 06:36
Annoyed customer
Since January trying to cancel assupol policy,and in February their consultant called after sending numerous emails for cancellation,i was told to that i will be repaid for the money deducted in February but again in March they have deducted,i hate the run around i am given when they have to cancel their policy
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Replies (0)AM
Ashley M
1 reviews | Active since Jan 2020
14 Mar 2026, 12:19
ASSUPOL HAS NOT PAID/REJECTED A FUNERAL CLAIM 18 DAYS LATER: Reported to the Ombudsman
I would like to lodge a formal complaint against Assupol Life Insurance for failing to process(pay out/reject) a funeral claim after 18 days since the claim was submitted. We had to privately contribute money as a family to conduct the funeral which is unfair considering the deceased has a policy with Assupol. I believe that Assupol has not been transparent or openly communicative about the claims process,they have not honoured their brand promise or what was communicated on the phone that they take 5 days to process a funeral policy claim. Assupol has not prioritised their customer or treated the deceased policyholder or the beneficiary with dignity. I have now requested the Long Term Insurance Ombudsman to urgently intervene and ensure that: Assupol processes the claim or communicates formally if the claim is rejected without further delay.I further ask that the feedback is provided in writing and that the beneficiary is called telephonically to apologise and to communicate the outcome of the claims process.
Helpful (0)
|Replies (0)AM
Ashley M
1 reviews | Active since Jan 2020
14 Mar 2026, 12:19
ASSUPOL HAS NOT PAID/REJECTED A FUNERAL CLAIM 18 DAYS LATER: Reported to the Ombudsman
I would like to lodge a formal complaint against Assupol Life Insurance for failing to process(pay out/reject) a funeral claim after 18 days since the claim was submitted. We had to privately contribute money as a family to conduct the funeral which is unfair considering the deceased has a policy with Assupol. I believe that Assupol has not been transparent or openly communicative about the claims process,they have not honoured their brand promise or what was communicated on the phone that they take 5 days to process a funeral policy claim. Assupol has not prioritised their customer or treated the deceased policyholder or the beneficiary with dignity. I have now requested the Long Term Insurance Ombudsman to urgently intervene and ensure that: Assupol processes the claim or communicates formally if the claim is rejected without further delay.I further ask that the feedback is provided in writing and that the beneficiary is called telephonically to apologise and to communicate the outcome of the claims process.
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Sebastian M
1 reviews | Active since Jan 2020
12 Mar 2026, 06:26
Took money from my salary slip without consent.
I am gravely disappointed at Assupol life, you guys took R558 from my salary slip without my consent. I have never spoken to anyone from Assupol life, I have never taken a single policy from Assupol life. This is ***** and seriously concerning. I desire my money back, the policy must be canceled and please stop this nonsense of getting into people's personal space without consent. Assupol life needs to be reported mahn nxa...
Helpful (0)
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Sebastian M
1 reviews | Active since Jan 2020
12 Mar 2026, 06:26
Took money from my salary slip without consent.
I am gravely disappointed at Assupol life, you guys took R558 from my salary slip without my consent. I have never spoken to anyone from Assupol life, I have never taken a single policy from Assupol life. This is ***** and seriously concerning. I desire my money back, the policy must be canceled and please stop this nonsense of getting into people's personal space without consent. Assupol life needs to be reported mahn nxa...
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Lerato J
1 reviews | Active since Jan 2020
11 Mar 2026, 11:44
Worst company
They need to close shop. They've turned to be the worst insurance company ever. I claimed on my retirement annuity and it took 3 months for them to attend to my claim. I had to send numerous emails to follow up and when they had to payout, they alleged that they payed all my monies to SARS. Worst of all the is no payment made to SARS at all. No proof of payment was send to me. There's also no transparent communication with clients. I would not recommend them to anyone.
Helpful (0)
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Lerato J
1 reviews | Active since Jan 2020
11 Mar 2026, 11:44
Worst company
They need to close shop. They've turned to be the worst insurance company ever. I claimed on my retirement annuity and it took 3 months for them to attend to my claim. I had to send numerous emails to follow up and when they had to payout, they alleged that they payed all my monies to SARS. Worst of all the is no payment made to SARS at all. No proof of payment was send to me. There's also no transparent communication with clients. I would not recommend them to anyone.
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