SM
Sipho M
Active since Jul 2018
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Poor Service and Excessive Delays
I am very disappointed with the level of service received from Assupol regarding an insurance claim our office has been assisting with. The claim was initially submitted in April 2025, and despite full cooperation and the submission of all requested documentation, the matter remains unresolved nearly a year later.Throughout this period we have responded to every request from the claims department and have made several follow-ups. In January 2026, we were informed that the matter could not be processed because the monthly quota had already been reached and that it would be referred for February scheduling.We are now well past that period and there has been no meaningful feedback or indication of progress.The prolonged delay and lack of communication in handling this matter has been extremely frustrating and falls far below the level of service one would reasonably expect.
53 replies
4 months ago
ABSA Deceased Estates: Unreasonable Delays & No Accountability
I am extremely disappointed with the service received from ABSA’s Deceased Estates Department. We submitted a request for the release of funds to an estate late account on 24 November 2025 through the Thabo Sehume branch who were fantastic. On 4 December 2025, ABSA acknowledged receipt of all documents and confirmed that the matter had been forwarded to the appropriate team for urgent attention. Since then, despite several follow-ups from my office, there has been no meaningful update, no progress, and no indication of what is causing the delay. The latest response simply directed us to call the general Deceased Estates number—completely unhelpful, given that the matter was supposedly already escalated. This is a time-sensitive estate matter, and the lack of communication, accountability, and efficiency is unacceptable. Families rely on the timely processing of estate funds, and ABSA’s handling of this matter has caused unnecessary stress and frustration. I am requesting immediate action, a proper update, and clear timelines. ABSA must urgently improve the level of service in its Deceased Estates Department.
53 replies
5 months ago
Extremely Poor Service and Unacceptable Delays (Ref: SP20160443)
My experience with Sanlam Sky regarding claim Ref: SP20160443 has been nothing short of frustrating and disappointing. I initiated this claim in early July 2025, and today is 28 November 2025 — almost five months later — with absolutely no meaningful progress unless I make a follow-up phone call. There is no proactive communication, no courtesy updates, and every time I call, I am given yet another list of requirements, always in a piecemeal manner, causing unnecessary delays. The latest email I received again requested several documents that could have been requested at the start. Documents that are not even relevant to the claim. This shows a complete lack of coordination and respect for clients’ time, especially in sensitive estate matters where families are already under emotional strain. Sanlam Sky’s handling of this claim has been inefficient, disorganised, and unprofessional. A process that should take weeks has been dragged out for months simply because I am constantly being sent from pillar to post. The burden has been placed entirely on me to chase progress, instead of Sanlam Sky providing a structured, timely, and compassionate service. I am extremely disappointed and would not recommend Sanlam Sky to anyone expecting efficient service, proper communication, or basic accountability
106 replies
5 months ago
Outstanding Service from ABSA Pretorius & Thabo Sehume Branch
I would like to express my heartfelt appreciation to Lebo and Maggy from ABSA Pretorius and Thabo Sehume. They recently assisted me with a funeral claim and facilitated the transfer of the deceased’s funds into an estate late account. Their professionalism was truly top tier. They guided me through the entire process with patience and clarity, making a difficult time much easier to navigate. The funeral claims were processed and paid within 24 hours — a level of efficiency that exceeded all expectations. Thank you, Lebo and Maggy, for your excellent customer care and dedication. Your service is truly commendable.
53 replies
5 months ago
Excellent Service from Mrs. Olga Masanabo – FNB Brooklyn Branch
I would like to extend my heartfelt appreciation to Mrs. Olga Masanabo from the First National Bank Brooklyn branch in Pretoria. She assisted me with opening an estate late banking account, and the entire process was smooth, effortless, and stress-free. Mrs. Masanabo was exceptionally professional, patient, and attentive throughout. Her calm approach and willingness to explain every step made a big difference during what could have been a challenging process. Her customer service skills are truly commendable, and she is a great asset to FNB. Thank you, Mrs. Masanabo, for your outstanding service. You made the experience both pleasant and efficient.
53 replies
5 months ago
Appalling Service and Unacceptable Delays on Simultaneous Death Claims
I am extremely disappointed with the service received from Old Mutual. I submitted two claims arising from the simultaneous death of a policyholder and a beneficiary. It took Old Mutual more than 60 days just to process the claims. When they finally completed the process, only one claim was paid out. For the second claim, I was asked to provide a specific document, which I submitted immediately. Instead of finalising the outstanding claim, Old Mutual keeps referring me back to the claim that has already been paid. We are now approaching 90 days with no resolution. To make matters worse, one of the staff members at the Pretorius branch was extremely rude and even told me that “there was no claim at all,” which is completely unacceptable. The level of incompetence, lack of accountability, and poor customer service is appalling. Old Mutual seems to specialise in delaying valid claims to the detriment of their clients, especially during difficult and sensitive times. This experience has caused unnecessary frustration and distress, and I expect urgent intervention to finalise the outstanding claim without further excuses or delays.
53 replies
6 months ago
I would like to take commend Ms H Ntuli of consumer friend for her outstanding efficient service
I would like to take commend Ms H Ntuli of consumer friend for her outstanding efficient service. She helped me resolve an issue of a debt review flag that has been going on for over three months. She took over my query and in less than 4 hours it was resolved. Her professionalism is hard to come by. She took time to understand my problem. Consumer friend diligently resolved my issue. I am grateful! Excellent service!! Consumer Friend reviews are powered by Hellopeter. By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal
53 replies
6 months ago
Refusal by Consumer Friend to Acknowledge Termination and Correct Information
Despite confirmation that I have paid up all accounts and a clearance clearance certificate and having no active credit agreement. Consumer friend insists on keeping the debt review flag on my name. Despite an updated clean credit report. Consumer friend maintains that they will remove the flag until a specific company tells them to. Despite sending Consumer friend an email from the same company that they cannot confirm the information because their services were terminated by myself. Consumer friend hears jon of that. Its either. I give them what they are asking for (which cannot be given) or the flag remains.
159 replies
7 months ago
“Unreasonable 16-Month Delay in Estate Account Verification by FNB”
FND Fiduciary has kept a client's estate late banking account on hold for more than 16 months. Citing verification challenges with Masters office. I have spoken to the relevant officials at Masters office and the letter was confirmed within a week, I also got them to solicit the verification request. I referred FNB to the relevant official. Its been four weeks we are still stuck where we started. This is unacceptable! This extended and unjustified delay is unacceptable, as it prejudices the beneficiaries and undermines confidence in the fiduciary process. I urgently request that this matter be prioritized and finalized without any further delay.
53 replies
11 months ago
Exceptional Service – Claim Resolved Smoothly and Quickly
I’m very impressed with the service I received from ABSA Life Insurance. My insurance claim was attended to promptly and resolved speedily. The process was smooth, efficient, and handled with professionalism. Thank you to the ABSA Life team for the excellent turnaround time!
53 replies
Review Distribution
5 Star
7 (46.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (53.333333333333336%)