VeriCred Collections
Verified Business
VeriCred Collections
Verified Business
76 Reviews (last 12 months)
Responds in 29 hours 46 min
AI Review Summary
Based on recent customer reviews, VeriCred Collections faces severe criticism across virtually every aspect of its service. Customers consistently report being unable to obtain paid-up letters after settling debts, being harassed for debts already paid or not owed, and encountering unresponsive communication channels. The overwhelming negative sentiment spans Service Delivery & Quality (0.6), Communication & Responsiveness (0.7), Staff Professionalism & Expertise (0.8), Pricing, Value & Billing (0.6), and Trust, Reliability & Ethics (0.6).
Top Strengths:
- •Staff Professionalism & Expertise: A very small number of customers praise individual agents for being helpful and consistent. One sales agent was described as the best, with clear offer explanations. These are rare bright spots amid widespread criticism.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Business Services
29 hours 46 minutesAverage Time To Reply
-67 NPSRecommended: Unlikely
Replied to 47% of negative reviews
Typically takes less than 29 hours 46 min to reply
TrustIndex
0
Score
Ranking
#7
in Business Services
Avg Reply
29 hours 46 minutes
NPS Score
-67
Recommended: Unlikely
Replied to 47% of negative reviews
Typically takes less than 29 hours 46 min to reply
Review Distribution
1.1|76 Reviews
May '25 - Apr '26
5(2.7%)
4(0%)
3(0%)
2(0%)
1(97.3%)
5(2.7%)
4(0%)
3(0%)
2(0%)
1(97.3%)
Recent reviews (76)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
GIFT M
1 reviews | Active since Jan 2020
18 Mar 2026, 16:12
UNKNOWN PAYMENT REQUEST
This people send me a letter that i owed lancet R1530 and i must pay it within 28 day, which i did currently they are sending me letters to settle another 227.53. I asked them for what, since I settled within the stipulated time frame, they didn't answer me, they kept on sending me to different people within the department, now they send me another letter that I owe them. I don't owe them since the amount they demanded was fully paid within the 28 days that they mentioned this is ****ing me off.
Helpful (0)
|Replies (0)GM
GIFT M
1 reviews | Active since Jan 2020
18 Mar 2026, 16:12
UNKNOWN PAYMENT REQUEST
This people send me a letter that i owed lancet R1530 and i must pay it within 28 day, which i did currently they are sending me letters to settle another 227.53. I asked them for what, since I settled within the stipulated time frame, they didn't answer me, they kept on sending me to different people within the department, now they send me another letter that I owe them. I don't owe them since the amount they demanded was fully paid within the 28 days that they mentioned this is ****ing me off.
0
Replies (0)ZC
Ziyaad C
1 reviews | Active since Jan 2020
18 Mar 2026, 11:54
Harsh and very uncompassionate company and staff
I have a complaint regarding vericred. This company has no compassion for the elderly pensioner. My mums lancet account was handed over to vericred. Vericred has been adding amounts on the account every time they called and sent an sms and email. The account from R625 went up to +- R1050. My mum is unable to check emails. And to do payments. I explained to them that I was not around and my mum only told me about this recently. I explained that my mum is not in a position to afford to pay the extra charges, etc...... as she relies on her pension and small income from rent that she uses for her medication and day to day expenses. They refused to listen to anything. My mum was charged +- R10 or R15 for every sms and +-R28 for every email sent and not sure but over +- R20 for every call. I understand if they charged the amount she was owing and a small collection fee. But to charge per call and sms and email. That is ridiculous. I asked them to please reverse the charges for the calls and smss and emails. But they refused to help. This has really put a lot of stress and tension on a person who is in financial difficulty and sickly. I am very disappointed to know how humans can be so hard and harsh and have a no care attitude towards the sick elderly pensioner. This company is not helpful at all.
Helpful (0)
|Replies (0)ZC
Ziyaad C
1 reviews | Active since Jan 2020
18 Mar 2026, 11:54
Harsh and very uncompassionate company and staff
I have a complaint regarding vericred. This company has no compassion for the elderly pensioner. My mums lancet account was handed over to vericred. Vericred has been adding amounts on the account every time they called and sent an sms and email. The account from R625 went up to +- R1050. My mum is unable to check emails. And to do payments. I explained to them that I was not around and my mum only told me about this recently. I explained that my mum is not in a position to afford to pay the extra charges, etc...... as she relies on her pension and small income from rent that she uses for her medication and day to day expenses. They refused to listen to anything. My mum was charged +- R10 or R15 for every sms and +-R28 for every email sent and not sure but over +- R20 for every call. I understand if they charged the amount she was owing and a small collection fee. But to charge per call and sms and email. That is ridiculous. I asked them to please reverse the charges for the calls and smss and emails. But they refused to help. This has really put a lot of stress and tension on a person who is in financial difficulty and sickly. I am very disappointed to know how humans can be so hard and harsh and have a no care attitude towards the sick elderly pensioner. This company is not helpful at all.
0
Replies (0)RR
Reetham R
1 reviews | Active since Jan 2020
12 Mar 2026, 16:24
Vericred *****sters
Currently having an issue with ampath and vericred solutions. Got billed by ampath for around R237.00. Ampath handed me over to Vericred. I settled the Ampath account. My account was settled bit I still received sms's from vericred. They managed to get through to me and said that I owe vericred money. R254.10 even after settling the bill. More than what I owed Ampath. They kept saying that I owe them interest and service fees since they kept trying to call me and send me messages. A company I never dealt with before, I now owe them money. Ampath should've rather told me to pay vericred instead of them directly that way I wouldn't have to pay twice. Has anyone else dealt with this? How can I pay someone that I never had any dealings with? Is this even legal? Ref: 10001114966055.
Helpful (0)
|Replies (0)RR
Reetham R
1 reviews | Active since Jan 2020
12 Mar 2026, 16:24
Vericred *****sters
Currently having an issue with ampath and vericred solutions. Got billed by ampath for around R237.00. Ampath handed me over to Vericred. I settled the Ampath account. My account was settled bit I still received sms's from vericred. They managed to get through to me and said that I owe vericred money. R254.10 even after settling the bill. More than what I owed Ampath. They kept saying that I owe them interest and service fees since they kept trying to call me and send me messages. A company I never dealt with before, I now owe them money. Ampath should've rather told me to pay vericred instead of them directly that way I wouldn't have to pay twice. Has anyone else dealt with this? How can I pay someone that I never had any dealings with? Is this even legal? Ref: 10001114966055.
0
Replies (0)KM
Kebabone M
1 reviews | Active since Jan 2020
6 Mar 2026, 04:58
Vericred annoying
These people keep harassing me with sms' even after I tell them I m not the person they looking for. They keep sending me this message "Hello K MAPHUNYE, we know budgeting can be tough. If you can't pay your MEDICAL acc in full, let's talk about a repayment plan that suits you. Ref:10001105553273, Tel:0100546941. VERICRED. Balance: 541.07. info@vericred.biz - Pay NOW on our payment portal: http://veri.bz/t/De9E8jTj!" I dont owe any medical bills.
Helpful (0)
|Replies (0)KM
Kebabone M
1 reviews | Active since Jan 2020
6 Mar 2026, 04:58
Vericred annoying
These people keep harassing me with sms' even after I tell them I m not the person they looking for. They keep sending me this message "Hello K MAPHUNYE, we know budgeting can be tough. If you can't pay your MEDICAL acc in full, let's talk about a repayment plan that suits you. Ref:10001105553273, Tel:0100546941. VERICRED. Balance: 541.07. info@vericred.biz - Pay NOW on our payment portal: http://veri.bz/t/De9E8jTj!" I dont owe any medical bills.
0
Replies (0)OS
Onwaba S
1 reviews | Active since Jan 2020
5 Mar 2026, 13:51
Vericred Harrassment
I would like to ask the Babalwa lady that has been calling me for months to stop calling me, I have already sent all the bank statements over a year ago, she wanted proof of payment from the institution or NSFAS and i have beeeeen telling her I am not getting a response, she called me again today. I will not be running around getting documentation just to prove that I am unemployed, clearly this company or agents do not know what they are doing. The amount of money on the debt is ridiculous, nothing close to what my studies costs. Please stop stressing me out, unemployment is already stressing me out, I cannot be harrassed to pay fees when I have not even gotten employed.
Helpful (0)
|Replies (0)OS
Onwaba S
1 reviews | Active since Jan 2020
5 Mar 2026, 13:51
Vericred Harrassment
I would like to ask the Babalwa lady that has been calling me for months to stop calling me, I have already sent all the bank statements over a year ago, she wanted proof of payment from the institution or NSFAS and i have beeeeen telling her I am not getting a response, she called me again today. I will not be running around getting documentation just to prove that I am unemployed, clearly this company or agents do not know what they are doing. The amount of money on the debt is ridiculous, nothing close to what my studies costs. Please stop stressing me out, unemployment is already stressing me out, I cannot be harrassed to pay fees when I have not even gotten employed.
0
Replies (0)TL
Thabiso L
1 reviews | Active since Jan 2020
24 Feb 2026, 08:45
Harassed by Dimpho
I would like to write this, please stop calling me I have never taken anything with VOX today I got a call from Dimpho very rude and unprofessional trying to threaten me how the **** does verified employ its own people this thing of being harassed is not on
Helpful (0)
|Replies (0)TL
Thabiso L
1 reviews | Active since Jan 2020
24 Feb 2026, 08:45
Harassed by Dimpho
I would like to write this, please stop calling me I have never taken anything with VOX today I got a call from Dimpho very rude and unprofessional trying to threaten me how the **** does verified employ its own people this thing of being harassed is not on
0
Replies (0)NS
Nikita S
1 reviews | Active since Jan 2020
17 Feb 2026, 13:37
Debit order issues
Good day I had a debit order with you guys for an MTN collection. Since November 2025, the debit orders stopped. However, I do still owe. I have sent multiple emails to you guys for the reason and to reinstate this. But there has been no reply. Kindly assist urgently. I do not want this to affect my credit score etc and anything else. Thank you
Helpful (0)
|Replies (0)NS
Nikita S
1 reviews | Active since Jan 2020
17 Feb 2026, 13:37
Debit order issues
Good day I had a debit order with you guys for an MTN collection. Since November 2025, the debit orders stopped. However, I do still owe. I have sent multiple emails to you guys for the reason and to reinstate this. But there has been no reply. Kindly assist urgently. I do not want this to affect my credit score etc and anything else. Thank you
0
Replies (0)LT
Lerato T
1 reviews | Active since Jan 2020
16 Feb 2026, 06:12
Unreliable and *************
I was paying my MTN account: BA133920803 through VeriCred Collections company for months and until the account was settled last year in 2025. It’s 2026 Feb now and I still haven’t received any PAID UP LETTER nor STATEMENT showing a zero balance. I have been trying so hard to get assistance regarding this matter, yet they fail to deliver. I tried with their consumer portal, emails, whatsapp channel and nothing seems to work. I don’t know what to do anymore because on my credit report the account still appears as in Arrears and unsettled.
Helpful (0)
|Replies (0)LT
Lerato T
1 reviews | Active since Jan 2020
16 Feb 2026, 06:12
Unreliable and *************
I was paying my MTN account: BA133920803 through VeriCred Collections company for months and until the account was settled last year in 2025. It’s 2026 Feb now and I still haven’t received any PAID UP LETTER nor STATEMENT showing a zero balance. I have been trying so hard to get assistance regarding this matter, yet they fail to deliver. I tried with their consumer portal, emails, whatsapp channel and nothing seems to work. I don’t know what to do anymore because on my credit report the account still appears as in Arrears and unsettled.
0
Replies (0)