Harsh and very uncompassionate company and staff

I have a complaint regarding vericred. This company has no compassion for the elderly pensioner. My mums lancet account was handed over to vericred. Vericred has been adding amounts on the account every time they called and sent an sms and email. The account from R625 went up to +- R1050. My mum is unable to check emails. And to do payments. I explained to them that I was not around and my mum only told me about this recently. I explained that my mum is not in a position to afford to pay the extra charges, etc...... as she relies on her pension and small income from rent that she uses for her medication and day to day expenses. They refused to listen to anything.

My mum was charged +- R10 or R15 for every sms and +-R28 for every email sent and not sure but over +- R20 for every call. I understand if they charged the amount she was owing and a small collection fee. But to charge per call and sms and email. That is ridiculous. I asked them to please reverse the charges for the calls and smss and emails. But they refused to help.

This has really put a lot of stress and tension on a person who is in financial difficulty and sickly.

I am very disappointed to know how humans can be so hard and harsh and have a no care attitude towards the sick elderly pensioner. This company is not helpful at all.