Paid Account but Still Listed as Handed Over – Unable to Get Paid-Up Letter from MTN/VeriCred

I am extremely frustrated with the lack of resolution from both MTN and VeriCred regarding my account.

My MTN account was handed over to VeriCred in 2024. However, when I contacted VeriCred to settle the account, they confirmed that they did not have any record of it. I then went directly to an MTN branch and paid the full outstanding balance of R24,500 about three weeks ago.

Since last week, I have been requesting a paid-up (settlement) letter from MTN. Each time I contact them, I have to re-explain the entire situation because their system still shows the account as “handed over.” Yesterday, I was told that my request for a paid-up letter was never processed, and I must now wait an additional 7 working days.

This is unacceptable. I have fully settled my account, yet: - The account status has not been updated - The “handed over to collections” flag is still active - I am unable to obtain a paid-up letter without repeated follow-ups

This matter needs urgent attention. I request that MTN: - Update my account to “paid in full” - Remove the collections status - Issue my paid-up letter without further delay

VeriCred, please also confirm that you do not have this account on your system.

I expect this to be resolved urgently without any further inconvenience.