Consumer Friend
Verified Business
Consumer Friend
Verified Business
40 Reviews (last 12 months)
Responds in 9 hours 47 min
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Business & Legal Services
9h 47mReply Time
20 NPSLikely
Replied to 100% of negative reviews
Typically takes less than 8 hours 19 min to reply
TrustIndex
0
Score
Ranking
#10
in Business & Legal Services
Avg Reply
9 hours 47 minutes
NPS Score
20
Recommended: Likely
Replied to 100% of negative reviews
Typically takes less than 8 hours 19 min to reply
Review Distribution
2.5|40 Reviews
May '25 - Apr '26
5(33.3%)
4(2.8%)
3(5.6%)
2(5.6%)
1(52.8%)
5(33.3%)
4(2.8%)
3(5.6%)
2(5.6%)
1(52.8%)
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceR
Richarda
1 reviews | Active since Jan 2020
11 Mar 2026, 12:11
Most pathetic company ever
Most pathetic company ever. All the other people I dealt with was useless. Sent me from one department to another, to another. It took me 3 months to get information. Maheshree John - Only person eith good customer service. I sent an email this morning and my problem has been sorted out now, in less then 10hours, detailed explanation and proof of everything.
Helpful (0)
|Replies (0)R
Richarda
1 reviews | Active since Jan 2020
11 Mar 2026, 12:11
Most pathetic company ever
Most pathetic company ever. All the other people I dealt with was useless. Sent me from one department to another, to another. It took me 3 months to get information. Maheshree John - Only person eith good customer service. I sent an email this morning and my problem has been sorted out now, in less then 10hours, detailed explanation and proof of everything.
0
Replies (0)tM
truth M
1 reviews | Active since Jan 2020
4 Mar 2026, 17:15
Query Regarding Woolworths Account Under Debt Review
I entered debt review in March 2023, and a court order was granted in June 2023 confirming the restructured repayment plan. One of the accounts included in the court order was my Woolworths account. According to the court order, the repayment terms were adjusted from the original contract of R1,500 per month at 25% interest to R900 per month with a reduced interest rate of 5%. Since the court order was issued, I have not missed any payments. All payments were made consistently through the Payment Distribution Agency (PDA), and the account was administered by Consumer Friend. In February 2026, I settled the remaining balance of approximately R22,000, as reflected by Consumer Friend. I have also received a paid-up letter from Consumer Friend confirming that the account has been settled in full. However, I am currently experiencing an issue where Woolworths continues to update my credit profile using the original credit agreement, rather than the court-ordered restructured agreement. As a result, the account still appears active and reflects negatively on my credit report. My understanding is that once the account has been fully settled under the court-ordered debt review, the creditor should update the credit bureaus accordingly and close the account. I would therefore like clarity on the following: - Why is Woolworths still reporting the account under the original credit agreement, despite the court order restructuring the account? - Why has the account not been updated or closed on the credit bureaus after the balance was fully settled? - Is Woolworths not required to comply with the court order and update the credit bureaus accordingly? This matter is affecting my credit profile, and I kindly request that it be investigated and corrected as soon as possible.
Helpful (0)
|Replies (0)tM
truth M
1 reviews | Active since Jan 2020
4 Mar 2026, 17:15
Query Regarding Woolworths Account Under Debt Review
I entered debt review in March 2023, and a court order was granted in June 2023 confirming the restructured repayment plan. One of the accounts included in the court order was my Woolworths account. According to the court order, the repayment terms were adjusted from the original contract of R1,500 per month at 25% interest to R900 per month with a reduced interest rate of 5%. Since the court order was issued, I have not missed any payments. All payments were made consistently through the Payment Distribution Agency (PDA), and the account was administered by Consumer Friend. In February 2026, I settled the remaining balance of approximately R22,000, as reflected by Consumer Friend. I have also received a paid-up letter from Consumer Friend confirming that the account has been settled in full. However, I am currently experiencing an issue where Woolworths continues to update my credit profile using the original credit agreement, rather than the court-ordered restructured agreement. As a result, the account still appears active and reflects negatively on my credit report. My understanding is that once the account has been fully settled under the court-ordered debt review, the creditor should update the credit bureaus accordingly and close the account. I would therefore like clarity on the following: - Why is Woolworths still reporting the account under the original credit agreement, despite the court order restructuring the account? - Why has the account not been updated or closed on the credit bureaus after the balance was fully settled? - Is Woolworths not required to comply with the court order and update the credit bureaus accordingly? This matter is affecting my credit profile, and I kindly request that it be investigated and corrected as soon as possible.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 13:20
I remain committed, but where are you for me?
despite emails to Consumer friend/ Maheshree John and from my DC giving 7 days, my request and my DC's request has fallen on deaf ears, leaving me as the consumer in limbo, 3.5 years of committed payments and not one missed payment yet Consumer friend refuse to reply or assist and make contradictions. I have paid for over 3 years no missed payments and Consumer friend is still charging contractual interest when they have accepted payments all this time and not terminated my arrangement, happy to collect money but just wont help a consumer begging for assistance. I remain committed are you to me and your other clients? Dear John, I hope you are well. I am writing personally as the affected consumer in this matter. To date, I have paid a total of R83 308,70 across the accounts under debt review. The original capital amount was R109 992,86. Despite this, the current alleged remaining balance stands at R127 639,66. ( This is across the 3 accounts with you ) In other words, I have paid approximately 75% of the original capital, yet the outstanding balance now reflects more than 116% of the initial amount. This position is difficult to reconcile and is understandably concerning. I have consistently comp**** with my obligations for over three years and remain committed to resolving this responsibly. However, I cannot reasonably consent to or proceed with court re-enrolment based on figures that remain disputed and unsupported by a detailed reconciliation. I respectfully request that this matter be treated as urgent and that the reconciled IPDA ledger, full transaction-level breakdown, and written justification for the balance escalations be provided within the stipulated timeframe. I remain committed to an amicable and constructive resolution and trust that we can resolve this without the need for further escalation. Kind regards, Darren Seath
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 13:20
I remain committed, but where are you for me?
despite emails to Consumer friend/ Maheshree John and from my DC giving 7 days, my request and my DC's request has fallen on deaf ears, leaving me as the consumer in limbo, 3.5 years of committed payments and not one missed payment yet Consumer friend refuse to reply or assist and make contradictions. I have paid for over 3 years no missed payments and Consumer friend is still charging contractual interest when they have accepted payments all this time and not terminated my arrangement, happy to collect money but just wont help a consumer begging for assistance. I remain committed are you to me and your other clients? Dear John, I hope you are well. I am writing personally as the affected consumer in this matter. To date, I have paid a total of R83 308,70 across the accounts under debt review. The original capital amount was R109 992,86. Despite this, the current alleged remaining balance stands at R127 639,66. ( This is across the 3 accounts with you ) In other words, I have paid approximately 75% of the original capital, yet the outstanding balance now reflects more than 116% of the initial amount. This position is difficult to reconcile and is understandably concerning. I have consistently comp**** with my obligations for over three years and remain committed to resolving this responsibly. However, I cannot reasonably consent to or proceed with court re-enrolment based on figures that remain disputed and unsupported by a detailed reconciliation. I respectfully request that this matter be treated as urgent and that the reconciled IPDA ledger, full transaction-level breakdown, and written justification for the balance escalations be provided within the stipulated timeframe. I remain committed to an amicable and constructive resolution and trust that we can resolve this without the need for further escalation. Kind regards, Darren Seath
0
Replies (0)WA
Wesley A
1 reviews | Active since Jan 2020
19 Feb 2026, 10:25
Hlengiwe Ntuli, really rocks! He help led solve a query I couldn't get resolved for the past 3 months
Hlengiwe Ntuli, really rocks! He help led solve a query I couldn't get resolved for the past 3 months. Email query came to him and was sorted almost instantly! Thank you once again!
Helpful (0)
|Replies (0)WA
Wesley A
1 reviews | Active since Jan 2020
19 Feb 2026, 10:25
Hlengiwe Ntuli, really rocks! He help led solve a query I couldn't get resolved for the past 3 months
Hlengiwe Ntuli, really rocks! He help led solve a query I couldn't get resolved for the past 3 months. Email query came to him and was sorted almost instantly! Thank you once again!
0
Replies (0)A
KL
Karabo L
1 reviews | Active since Jan 2020
9 Jan 2026, 21:06
UPDATE BALANCES TO 0 ON ALL ACCOUNTS!
You actually deserve no star. I have multiple accounts under consumer friend. All accounts have been paid up but now consumer friend claims that they need a clearance certificate to update my balances to 0. I know a clearance certificate being used to remove the debt review red flag and not update balances . On top of debt review,their refusal to update balances continues to drag my score down.
Helpful (0)
|Replies (0)KL
Karabo L
1 reviews | Active since Jan 2020
9 Jan 2026, 21:06
UPDATE BALANCES TO 0 ON ALL ACCOUNTS!
You actually deserve no star. I have multiple accounts under consumer friend. All accounts have been paid up but now consumer friend claims that they need a clearance certificate to update my balances to 0. I know a clearance certificate being used to remove the debt review red flag and not update balances . On top of debt review,their refusal to update balances continues to drag my score down.
0
Replies (0)DL
Dany L
1 reviews | Active since Jan 2020
17 Dec 2025, 11:22
Truworths Account paid up letter
I have a serious problem with consumer friend regarding my truworths account. The account shows as closed and paid off but it's a struggle to get my paid up letter. They claim am owing R5 I wanted to pay and they say I don't have pay for it and when I attempt to pay account shows R0. 00 and closed. I don't understand what is the problem getting my paid up letter. Please intervene I don't have any more options
Helpful (0)
|Replies (0)DL
Dany L
1 reviews | Active since Jan 2020
17 Dec 2025, 11:22
Truworths Account paid up letter
I have a serious problem with consumer friend regarding my truworths account. The account shows as closed and paid off but it's a struggle to get my paid up letter. They claim am owing R5 I wanted to pay and they say I don't have pay for it and when I attempt to pay account shows R0. 00 and closed. I don't understand what is the problem getting my paid up letter. Please intervene I don't have any more options
0
Replies (0)SM
Sybil M
1 reviews | Active since Jan 2020
9 Dec 2025, 14:03
Consumer Friend Misrepresentation of the Truth not acting on behalf of a consumer
I paid an RCS account directly to the provider and not to consumer friend. I sent a proof of payment on the 29th of October that an amount of R45k was paid into RCS account. I have been following up with Consumer friend for some time and they kept on telling me they have escalated the issue with RCS. To my surprise on the 2nd of December i called RCS and they repoerted that there was never an email from Consumer Friends. I called again on the 9th of December and talked to another agent and she told me the same thing. She only confirmed one email from Consumer friend sent on the 9th of December. How can such a big company not care about a consumer's transaction of such a big amount. Are they really friends?
Helpful (0)
|Replies (0)SM
Sybil M
1 reviews | Active since Jan 2020
9 Dec 2025, 14:03
Consumer Friend Misrepresentation of the Truth not acting on behalf of a consumer
I paid an RCS account directly to the provider and not to consumer friend. I sent a proof of payment on the 29th of October that an amount of R45k was paid into RCS account. I have been following up with Consumer friend for some time and they kept on telling me they have escalated the issue with RCS. To my surprise on the 2nd of December i called RCS and they repoerted that there was never an email from Consumer Friends. I called again on the 9th of December and talked to another agent and she told me the same thing. She only confirmed one email from Consumer friend sent on the 9th of December. How can such a big company not care about a consumer's transaction of such a big amount. Are they really friends?
0
Replies (0)