Query Regarding Woolworths Account Under Debt Review

I entered debt review in March 2023, and a court order was granted in June 2023 confirming the restructured repayment plan.

One of the accounts included in the court order was my Woolworths account. According to the court order, the repayment terms were adjusted from the original contract of R1,500 per month at 25% interest to R900 per month with a reduced interest rate of 5%.

Since the court order was issued, I have not missed any payments. All payments were made consistently through the Payment Distribution Agency (PDA), and the account was administered by Consumer Friend.

In February 2026, I settled the remaining balance of approximately R22,000, as reflected by Consumer Friend. I have also received a paid-up letter from Consumer Friend confirming that the account has been settled in full.

However, I am currently experiencing an issue where Woolworths continues to update my credit profile using the original credit agreement, rather than the court-ordered restructured agreement. As a result, the account still appears active and reflects negatively on my credit report.

My understanding is that once the account has been fully settled under the court-ordered debt review, the creditor should update the credit bureaus accordingly and close the account.

I would therefore like clarity on the following:

- Why is Woolworths still reporting the account under the original credit agreement, despite the court order restructuring the account?

- Why has the account not been updated or closed on the credit bureaus after the balance was fully settled?

- Is Woolworths not required to comply with the court order and update the credit bureaus accordingly?

This matter is affecting my credit profile, and I kindly request that it be investigated and corrected as soon as possible.